Jawad Azeem
Summary
Network Security Engineer with 6 years of experience as an L3 TAC Engineer, specializing in advanced troubleshooting, incident resolution, and client support. Proven track record of delivering high-impact solutions in fast-paced environments while ensuring the stability, performance, and security of complex network infrastructures. Adept at collaborating with cross-functional teams and resolving critical issues for enterprise clients with precision and professionalism.
Overview
9
9
years of professional experience
Work History
Senior Analyst III
DXC Technology
01.2025 - Current
- Handled multiple enterprise customer accounts as part of Palo Alto support operations, ensuring timely issue resolution and high customer satisfaction.
- Handled and resolved incidents across multiple customer accounts on Palo Alto devices, following defined procedures, work orders, standard practices, emails, and team chat.
- Designed and implemented Palo Alto firewalls with Application/URL Filtering, Threat Prevention, and Data Filtering.
- Configured and maintained IPSec and SSL VPNs on Palo Alto firewalls.
- Migrated Palo Alto firewalls from physical Panorama management to virtual Panorama infrastructure supporting advanced features and large-scale deployments.
- Led lifecycle projects including proposing resource and tool requirements, managing EOL/EOS equipment, and ensuring budget compliance.
- Upgraded network links using SFP/SFP+/QSFP modules and performed configuration replacements on firewalls.
- Executed firewall rule changes using Algosec FireFlow based on Security Office requirements.
- Planned and implemented VM infrastructure resource expansion for the Algosec management suite, in collaboration with end users and stakeholders.
- Proposed recurring network change requests for pre-approval to the architecture board.
- Participated in major incident investigations across the organization, analyzing network impact and proposing appropriate solutions.
- Implemented and troubleshot Palo Alto firewall policies according to project needs.
- Experienced in Change Management and Problem Management systems.
- Monitored ADC performance, health, and utilization to ensure effective application delivery.
- Renewed certificates by obtaining updated versions from Certificate Authorities and updating relevant platforms.
Technical Support Engineer (PA-TAC)
IOPEX Technologies Pvt Ltd
03.2022 - 09.2024
- Worked as a TAC Engineer for Palo Alto Networks, supporting Next-Generation Firewalls and handling tickets for top global enterprise clients.
- Managed internal team escalation calls and resolved complex technical issues efficiently.
- Provided break-fix support for technologies including Site-to-Site VPN, GlobalProtect SSL VPN, BGP, OSPF, and high availability.
- Assisted in the design and hardening of security and NAT policies to protect against threats, vulnerabilities, and DDoS attacks.
- Delivered detailed Root Cause Analysis (RCA) for hardware and software-related issues.
- Recreated customer network issues in lab environments to provide tailored, effective solutions.
- Collaborated with Tier 3 support teams and escalated complex cases to engineering with thorough technical analysis.
- Supported Sales Engineers, Professional Services, and Resident Engineers during POCs and deployments.
- Handled Level 2 support tickets for global customers, ensuring timely resolution and RCA when required.
- Assisted customers with URL filtering, DNS proxy, DNS sinkhole, and creation of custom threat signatures.
- Deployed SSL proxy solutions for both inbound and outbound traffic decryption.
- Configured and implemented GlobalProtect to ensure secure access to internal resources.
- Possess strong hardware knowledge of various Palo Alto platforms.
- Worked extensively with PAN-OS versions from 8.x to 10.2.x.
- Experienced in global deployment and troubleshooting of Panorama management systems.
- Troubleshot Palo Alto firewalls and Panorama appliances in high availability configurations.
SFA (Sales Force Automation) and L1 Support
SONY INDIA Pvt Ltd
02.2017 - 02.2022
- Experienced in troubleshooting network issues related to switches and routers with strong diagnostic capabilities.
- Proficient in core networking protocols including DNS, DHCP, TCP/IP, HTTPS, IPsec, and ARP.
- Skilled in configuring and managing VPN technologies such as IPsec and SSL VPNs.
- Well-versed in Layer 3/4 protocols including ICMP, UDP, and TCP for effective network communication and issue resolution.
- Strong understanding of Layer 2 networking concepts such as Ethernet, VLAN, VTP, ARP, and LACP.
- Experienced in router configuration and management, including static and dynamic routing, NAT, and PAT.
Education
Diploma in Computer Science
Kerala Academy of Engineering And ITC
07-2015
Higher Secondary Education
Reva Independent PU College
07-2012
Skills
- Proficient in communication protocols including TCP/IP, UDP, DHCP, DNS, ICMP, SNMP, ARP, RARP, GARP, and SD-WAN
- Skilled in routing technologies such as static routing, EIGRP, OSPF, BGP, and Policy-Based Forwarding (PBF)
- Well-versed in switching concepts including VLAN, VTP, STP, RSTP, MST, EtherChannel, and Port Security
- Hands-on experience with network security technologies such as IPsec VPN, SSL VPN, GlobalProtect, and URL filtering
- Familiar with operating systems including Windows XP, Vista, 7, 10, and Windows Server 2012
- Proficient in using network monitoring and packet analysis tools like SNMP, Wireshark, and Tcpdump
- Strong understanding of DNS, DHCP, and PKI infrastructure
- Solid grasp of the OSI model and its practical application in network design and troubleshooting
Additional Information
- Enthusiastic about music and its cultural impact
- Actively participate in team sports including cricket, badminton, and volleyball
Affiliations
Palo Alto Networks Certified Network Security Engineer (PCNSE)
Personal Information
Timeline
Senior Analyst III
DXC Technology
01.2025 - Current
Technical Support Engineer (PA-TAC)
IOPEX Technologies Pvt Ltd
03.2022 - 09.2024
SFA (Sales Force Automation) and L1 Support
SONY INDIA Pvt Ltd
02.2017 - 02.2022
Diploma in Computer Science
Kerala Academy of Engineering And ITC
Higher Secondary Education
Reva Independent PU College