Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Personal Information
Timeline
AdministrativeAssistant

Jawad Azeem

Summary

Network Security Engineer with 6 years of experience as an L3 TAC Engineer, specializing in advanced troubleshooting, incident resolution, and client support. Proven track record of delivering high-impact solutions in fast-paced environments while ensuring the stability, performance, and security of complex network infrastructures. Adept at collaborating with cross-functional teams and resolving critical issues for enterprise clients with precision and professionalism.

Overview

9
9
years of professional experience

Work History

Senior Analyst III

DXC Technology
01.2025 - Current
  • Handled multiple enterprise customer accounts as part of Palo Alto support operations, ensuring timely issue resolution and high customer satisfaction.
  • Handled and resolved incidents across multiple customer accounts on Palo Alto devices, following defined procedures, work orders, standard practices, emails, and team chat.
  • Designed and implemented Palo Alto firewalls with Application/URL Filtering, Threat Prevention, and Data Filtering.
  • Configured and maintained IPSec and SSL VPNs on Palo Alto firewalls.
  • Migrated Palo Alto firewalls from physical Panorama management to virtual Panorama infrastructure supporting advanced features and large-scale deployments.
  • Led lifecycle projects including proposing resource and tool requirements, managing EOL/EOS equipment, and ensuring budget compliance.
  • Upgraded network links using SFP/SFP+/QSFP modules and performed configuration replacements on firewalls.
  • Executed firewall rule changes using Algosec FireFlow based on Security Office requirements.
  • Planned and implemented VM infrastructure resource expansion for the Algosec management suite, in collaboration with end users and stakeholders.
  • Proposed recurring network change requests for pre-approval to the architecture board.
  • Participated in major incident investigations across the organization, analyzing network impact and proposing appropriate solutions.
  • Implemented and troubleshot Palo Alto firewall policies according to project needs.
  • Experienced in Change Management and Problem Management systems.
  • Monitored ADC performance, health, and utilization to ensure effective application delivery.
  • Renewed certificates by obtaining updated versions from Certificate Authorities and updating relevant platforms.

Technical Support Engineer (PA-TAC)

IOPEX Technologies Pvt Ltd
03.2022 - 09.2024
  • Worked as a TAC Engineer for Palo Alto Networks, supporting Next-Generation Firewalls and handling tickets for top global enterprise clients.
  • Managed internal team escalation calls and resolved complex technical issues efficiently.
  • Provided break-fix support for technologies including Site-to-Site VPN, GlobalProtect SSL VPN, BGP, OSPF, and high availability.
  • Assisted in the design and hardening of security and NAT policies to protect against threats, vulnerabilities, and DDoS attacks.
  • Delivered detailed Root Cause Analysis (RCA) for hardware and software-related issues.
  • Recreated customer network issues in lab environments to provide tailored, effective solutions.
  • Collaborated with Tier 3 support teams and escalated complex cases to engineering with thorough technical analysis.
  • Supported Sales Engineers, Professional Services, and Resident Engineers during POCs and deployments.
  • Handled Level 2 support tickets for global customers, ensuring timely resolution and RCA when required.
  • Assisted customers with URL filtering, DNS proxy, DNS sinkhole, and creation of custom threat signatures.
  • Deployed SSL proxy solutions for both inbound and outbound traffic decryption.
  • Configured and implemented GlobalProtect to ensure secure access to internal resources.
  • Possess strong hardware knowledge of various Palo Alto platforms.
  • Worked extensively with PAN-OS versions from 8.x to 10.2.x.
  • Experienced in global deployment and troubleshooting of Panorama management systems.
  • Troubleshot Palo Alto firewalls and Panorama appliances in high availability configurations.

SFA (Sales Force Automation) and L1 Support

SONY INDIA Pvt Ltd
02.2017 - 02.2022
  • Experienced in troubleshooting network issues related to switches and routers with strong diagnostic capabilities.
  • Proficient in core networking protocols including DNS, DHCP, TCP/IP, HTTPS, IPsec, and ARP.
  • Skilled in configuring and managing VPN technologies such as IPsec and SSL VPNs.
  • Well-versed in Layer 3/4 protocols including ICMP, UDP, and TCP for effective network communication and issue resolution.
  • Strong understanding of Layer 2 networking concepts such as Ethernet, VLAN, VTP, ARP, and LACP.
  • Experienced in router configuration and management, including static and dynamic routing, NAT, and PAT.

Education

Diploma in Computer Science

Kerala Academy of Engineering And ITC
07-2015

Higher Secondary Education

Reva Independent PU College
07-2012

Skills

    • Proficient in communication protocols including TCP/IP, UDP, DHCP, DNS, ICMP, SNMP, ARP, RARP, GARP, and SD-WAN

    • Skilled in routing technologies such as static routing, EIGRP, OSPF, BGP, and Policy-Based Forwarding (PBF)

    • Well-versed in switching concepts including VLAN, VTP, STP, RSTP, MST, EtherChannel, and Port Security

    • Hands-on experience with network security technologies such as IPsec VPN, SSL VPN, GlobalProtect, and URL filtering

    • Familiar with operating systems including Windows XP, Vista, 7, 10, and Windows Server 2012

    • Proficient in using network monitoring and packet analysis tools like SNMP, Wireshark, and Tcpdump

    • Strong understanding of DNS, DHCP, and PKI infrastructure

    • Solid grasp of the OSI model and its practical application in network design and troubleshooting

Additional Information

  • Enthusiastic about music and its cultural impact
  • Actively participate in team sports including cricket, badminton, and volleyball

Affiliations

Palo Alto Networks Certified Network Security Engineer (PCNSE)

Personal Information

Timeline

Senior Analyst III

DXC Technology
01.2025 - Current

Technical Support Engineer (PA-TAC)

IOPEX Technologies Pvt Ltd
03.2022 - 09.2024

SFA (Sales Force Automation) and L1 Support

SONY INDIA Pvt Ltd
02.2017 - 02.2022

Diploma in Computer Science

Kerala Academy of Engineering And ITC

Higher Secondary Education

Reva Independent PU College

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Jawad Azeem