Jawadkhan Pathan
Ahmedabad
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
To believe in being an asset to the organization I work for, and to continue my career that will utilize my management and sportsmanship spirit for mutual growth and success.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Taj Al Falah General Trading LLC
Dubai
07.2022 - Current
- Managed supplier and client relationships to ensure seamless import and export operations.
- Developed and expanded client base in the UAE for goods distribution.
- Managed the procurement and distribution of marine auto parts, agricultural goods, and medical supplements to ensure seamless trading processes.
- Researched market needs to develop targeted acquisition strategies and streamline distribution efforts.
- Oversaw logistics handling to support effective business development strategies.
- Facilitated seamless interaction with shipping teams to guarantee timely delivery to clients.
- Recruited and managed a team, effectively delegating tasks to optimize client management.
Business Development Executive
Paint My Wall LLC.
Dubai
05.2021 - 03.2022
- Focused on enhancing fit-out and interior service offerings to meet client needs.
- Secured new business opportunities in the UAE by targeting clients in need of fit-out, events, maintenance, and designing services.
- Managed on-site activities, ensuring work was conducted efficiently and effectively.
- Led late-stage interviews to evaluate and recruit top talent for the sales team, aligning with managerial aspirations.
- Cultivated strong relationships with real estate companies to enhance business opportunities.
- Developed and maintained strong relationships with major clients in the hotel, restaurant, and school sectors.
- Managed event logistics for 13 pavilions at Expo 2020, delivering high-quality experiences aligned with organizational goals.
- Oversaw operations for Expo 2020, driving successful event outcomes, and maintaining brand representation.
- Identified and explored key industrial areas in Dubai, including JLT, Bur Dubai, Deira, Al Wasl, Jumeirah, Bluewater's, and Al Qouz, to generate new business opportunities.
- Managed labor teams to meet client specifications, overseeing the completion of turnkey operations.
Customer Care Executive (Voice)
Vodafone (VOIS Itnl)
Ahmedabad
01.2021 - 04.2021
- Provided exceptional service to Irish customers by understanding their needs and delivering tailored solutions.
- Handled customer inquiries and issues related to TV, Broadband, and Landline services.
- Addressed customer concerns effectively on the first call, enhancing satisfaction and service quality.
- Showed empathy in customer interactions, improving satisfaction and trust.
- Resolved customer issues by remaining calm and focused, delivering high-quality solutions tailored to their specific needs.
- Secured high promoter ratings through strategic collection and evaluation of customer feedback post-call.
Business Development Executive /Corporate Relationship Manager
Satguru Holidays PVT LTD.
Ahmedabad
01.2019 - 11.2019
- Cultivated B2C client connections to enhance company revenue streams.
- Maintained client relationships through regular communication to ensure continued satisfaction and retention.
- Functioned as the sole point of contact for corporate clients, ensuring their requirements were met.
- Engaged in cold calling and area visits to identify and secure new business prospects.
- Conducted regular meetings with the operations team to convey market needs, customer attraction strategies, and promotional strategies, while staying informed on operational developments.
- Cater to all the requirements for the client be it Air ticket , Visas , Railway tickets , Bus Tickets , Land packages , Honeymoon packages , Groups , MICE , Events.
Operations Executive
Worldwide DMC LTD
Ahmedabad
10.2017 - 01.2019
- Oversaw Dubai operations team activities, focusing on efficient handling of B2B travel agents.
- Developed comprehensive land packages for Europe ,UAE , Middle East , UK , USA -tailored to FIT, Groups, and MICE markets.
- Achieved cost-effective procurement rates for destination services.
- Executed destination management strategies tailored to client needs.
- Handled key accounts with B2B agents, fostering strong client partnerships.
- Formulated precise itineraries ensuring optimal rates to deliver maximum value for both the company and clients.
Education
Bachelor of Arts - Tourism
Indira Gandhi National Open University(IGNOU)
Ahmedabad , India 12-2022
IATA - Foundation in Travel And Tourism With Amadeus -
IATA
Montreal , Canada 12-2018
Preliminary English Test (PET) Also Known As B1 Preliminary English By Cambridge in 2018 -
Cambridge
01-2018
High School Diploma -
Ankur High School
Ahmedabad , India 03-2017
S.S.C (10th) -
St.Xaviers Loyola Hall Ahmedabad
Ahmedabad , India 06-2015
Skills
- Client relationship management
- Market research
- Sales strategy
- Event management
- Customer service
- Communication skills
- Networking skills
- Problem solving
- Project management
- Persuasion skills
Passport Number -
R6124935
Accomplishments
- Hafiz-e-Quran (which is Memorizing the complete Quran (The Holy Book Islam) holds a high place in Islamic culture) From Madarsa Arabia Islimiya , Ahmedabad , Gujarat , India
Affiliations
- To read
- To play cricket
- To swim
- To travel
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Timeline
Business Development Executive
Taj Al Falah General Trading LLC
07.2022 - Current
Business Development Executive
Paint My Wall LLC.
05.2021 - 03.2022
Customer Care Executive (Voice)
Vodafone (VOIS Itnl)
01.2021 - 04.2021
Business Development Executive /Corporate Relationship Manager
Satguru Holidays PVT LTD.
01.2019 - 11.2019
Operations Executive
Worldwide DMC LTD
10.2017 - 01.2019
Bachelor of Arts - Tourism
Indira Gandhi National Open University(IGNOU)
IATA - Foundation in Travel And Tourism With Amadeus -
IATA
Preliminary English Test (PET) Also Known As B1 Preliminary English By Cambridge in 2018 -
Cambridge
High School Diploma -
Ankur High School
S.S.C (10th) -
St.Xaviers Loyola Hall Ahmedabad
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