Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jay Bhattacharjee

Jay Bhattacharjee

India

Summary

Accomplished and detail-oriented EUC Architect with over 11 years of extensive experience in designing, implementing, and managing enterprise-level end-user computing solutions. Expert in optimizing virtual desktop infrastructures (VDI) and end-user application delivery, leveraging technologies such as Azure Virtual Desktop (AVD), VMware Horizon, and Citrix Virtual Apps and Desktops. Demonstrates strong proficiency in cloud services, virtualization, and automation tools to enhance productivity, security, and user experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

EUC Specialist

Standard Chartered Bank
Benguluru
07.2023 - Current
  • Designed and deployed scalable, secure, and cost-effective Azure Virtual Desktop (AVD) solutions for enterprise clients.
  • Architected AVD environments to support remote workforces, enhancing user experience with optimized session hosts and storage solutions.
  • Implemented multi-session Windows 10/11 environments to maximize resource utilization and reduce costs.
  • Developed and enforced best practices for deploying and managing AVD environments, including image management and session host scaling.
  • Automated AVD deployment processes using Azure Resource Manager (ARM) templates, PowerShell scripts, and Azure DevOps pipelines.
  • Integrated AVD with existing CI/CD pipelines to streamline the deployment of applications and updates to virtual desktops.
  • Architected and maintained multi-cloud environments on AWS and Azure, ensuring high availability and cost efficiency
  • Led the migration of monolithic applications to microservices architecture, leveraging Docker and Kubernetes
  • Developed and maintained CI/CD pipelines with Jenkins, integrating automated testing and deployment processes
  • Implemented infrastructure as code using Terraform, managing cloud resources and ensuring consistent environments
  • Automated configuration management and application deployments with Ansible, reducing deployment errors and downtime
  • Set up comprehensive logging and monitoring solutions using the ELK Stack, improving visibility into system performance and security
  • Provided mentorship and guidance to junior engineers, fostering a culture of continuous improvement and collaboration.

Associate Technical Architect

Microland Limited
08.2020 - 07.2023
  • Expert in VDI technologies: Azure Virtual Desktop (AVD), VMware Horizon, Citrix Virtual Apps and Desktops
  • Proficient in Windows Virtual Desktop (WVD) and Microsoft Endpoint Manager (Intune)
  • Experienced in Azure cloud services and infrastructure management
  • Skilled in scripting and automation: PowerShell, Terraform, Ansible
  • Deep knowledge of Windows Server, Active Directory, and Group Policy management
  • Familiarity with RBAC (Role-Based Access Control) and security best practices
  • Competent in ServiceNow integration and automation.
  • Designed secure AVD environments by implementing Azure Active Directory (AAD) authentication, multi-factor authentication (MFA), and role-based access control (RBAC).
  • Ensured compliance with industry standards and regulations by implementing data encryption, network security groups (NSGs), and regular security audits.
  • Integrated AVD with Microsoft Endpoint Manager (Intune) for comprehensive device and application management.

Senior Technical Support Engineer

Citrix Systems
07.2018 - 08.2020
  • Expertise in Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)
  • Proficient in Citrix ADC (NetScaler), Citrix Gateway, and Citrix Cloud
  • Strong background in VDI technologies and solutions, including VMware Horizon and Microsoft Azure Virtual Desktop (AVD)
  • Skilled in Windows Server, Active Directory, and Group Policy management
  • Knowledgeable in network architecture, load balancing, and VPN solutions
  • Experienced in scripting and automation: PowerShell, PowerCLI
  • Familiar with ITIL processes and ServiceNow integration.

Associate

Cognizant Technology Solutions
10.2016 - 07.2018
  • Expert in Azure Virtual Desktop (AVD) design and deployment
  • Proficient in Windows Virtual Desktop (WVD) and Microsoft Endpoint Manager (Intune)
  • Strong background in Azure cloud services: Azure Active Directory, Azure Networking, Azure Storage
  • Experienced with virtualization technologies: Hyper-V, VMware
  • Skilled in scripting and automation: PowerShell, ARM templates, Terraform
  • Knowledge of Windows Server, Active Directory, and Group Policy management
  • Familiar with monitoring and troubleshooting tools: Azure Monitor, Log Analytics, Azure Security Center.

Senior Engineer

Ericsson Global India PVT. LTD.
01.2016 - 10.2016
  • Designed and deployed a highly available Citrix Virtual Apps and Desktops environment for a multi-site organization, supporting over 5,000 users
  • Implemented and managed VMware vSphere and VMware Horizon environments, optimizing virtual infrastructure for performance and scalability
  • Configured and administered Windows Server environments, including Active Directory, DNS, and DHCP
  • Developed and maintained automation scripts using PowerShell and PowerCLI, reducing manual administrative tasks by 40%
  • Implemented Citrix ADC (NetScaler) for load balancing and secure remote access, enhancing system reliability and security
  • Conducted performance tuning and troubleshooting for Citrix and VMware environments, improving user experience and reducing support incidents
  • Provided technical leadership and training to junior engineers and support staff, fostering a collaborative and knowledgeable team environment.

Senior Specialist

HCL Technologies
12.2012 - 12.2015
  • Managed and supported a large-scale VMware vSphere and VMware Horizon environment, ensuring high availability and performance
  • Deployed and configured Citrix solutions, including Citrix Virtual Apps and Desktops and Citrix ADC, to support remote workforce initiatives
  • Led the migration of legacy Windows Server infrastructure to modern, virtualized environments, improving efficiency and reducing costs
  • Automated routine tasks and deployments using PowerShell, improving operational efficiency and reducing errors
  • Conducted regular system audits and performance assessments, identifying and addressing potential issues proactively.

Education

Diploma of Higher Education - Information Technology Service Management

Narsee Monjee Institute of Management Studies
Bengaluru
01.2022

Bachelor of Science - Electronics and Communication

JNTU
Hyderabad
01.2010

SSC -

Andhra Pradesh Board of Secondary Education
01.2004

Skills

  • EUC Architecture and Design
  • Operations Management
  • Project Delivery
  • Process Improvement
  • Microsoft Hyper-V
  • Strategic Planning
  • Team Leadership
  • Budget Management
  • Data Center Operations
  • Wintel Server OS (2003R2, 2008R2, 2012, 2016, 2019, 2022)
  • AD, DNS, DHCP
  • Site Reliability Engineer (SRE)
  • Virtual Desktop Infrastructure (VDI)
  • Azure Virtual Desktop, Citrix & VMWare Expert
  • Sonar Cloud
  • NetScaler, Citrix Storefront, Delivery Controller, SQL Database Creation, DFS Role, and VDA (Virtual Delivery Agent), License Management in Citrix
  • Active Directory Sites and Services, AD Replication, File Replication Services
  • Mobile Device Management Intune
  • MSIX App Attach, Intune, App Layering
  • End-User Device Management
  • IT Strategy and Road mapping
  • Project Management
  • Vendor Management
  • Technical Documentation
  • Azure DevOps
  • CI/CD Pipeline Management
  • Containerization (Docker, Kubernetes)
  • Monitoring and Logging (Azure Monitor, Application Insights)
  • Security and Compliance
  • Version Control (Git)
  • Agile and DevOps Practices

Certification

CItrix Certified Professional

MS 500 Microsoft 365 Security Administration

AZ 305 Azure Solutions Architect

ITIL V3

Timeline

EUC Specialist

Standard Chartered Bank
07.2023 - Current

Associate Technical Architect

Microland Limited
08.2020 - 07.2023

Senior Technical Support Engineer

Citrix Systems
07.2018 - 08.2020

Associate

Cognizant Technology Solutions
10.2016 - 07.2018

Senior Engineer

Ericsson Global India PVT. LTD.
01.2016 - 10.2016

Senior Specialist

HCL Technologies
12.2012 - 12.2015

Diploma of Higher Education - Information Technology Service Management

Narsee Monjee Institute of Management Studies

Bachelor of Science - Electronics and Communication

JNTU

SSC -

Andhra Pradesh Board of Secondary Education

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Jay Bhattacharjee