Jay Goswami
New Delhi
Summary
Dynamic and result-driven Learning and development specialist with over 5.5 years of experience optimizing learning management systems, learning delivery, ILT and VILT management, vendor relations, and training projects. Expertise in process improvement, change management, and technological innovation, resulting in increased operational efficiency and business benefits. Capable of managing internal audits, assuring quality control, and keeping service level agreements (SLAs).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst - LMS
Moody's Corporation
10.2023 - Current
- LMS Administration (Cornerstone): Managed end-to-end LMS functionality, optimizing system settings, integrations, and user roles to improve system performance
- Stakeholder Collaboration: Worked closely with stakeholders and course owners to define requirements and ensure alignment with business objectives, enhancing LMS efficiency by 25%
- Security & Compliance: Administered security access for 80+ global admins, ensuring compliance across platforms and optimizing security to reduce issues by 30%
- SAP SuccessFactors (RBP & Security): Led Role-Based Permissions (RBP) management and conducted security audits, strengthening data privacy compliance by 20%
- Performance & Goal Management (SAP): Managed performance and goal-setting modules, streamlined performance review processes, and improved onboarding experiences for new hires
- Employee Recognition (WorkHuman): Maintained system operations, providing training and support that resulted in a 30% increase in platform adoption and 95%+ user satisfaction
- Learning Delivery: Coordinated Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT), ensuring smooth execution and increased learner engagement
- Training Management: Administered session logistics, calendars, and completions while providing custom certificates and managing facilitator records
Learning Consultant
Hitachi Vantara
11.2022 - 10.2023
- LMS Administration: Managed configurations and security settings for Cornerstone and Workday LMS, ensuring seamless operations and system integrity
- System Migrations & Testing: Led data migrations and system transitions, ensuring smooth environment transitions and error-free data transfer, including 50,000+ entries
- Role-Based Security: Implemented role-based access controls, reducing access-related issues by 30% and improving system security
- Process Improvement: Developed SOPs for system updates, enhancing knowledge sharing and reducing operational inefficiencies
- Workday Learning Management: Streamlined operations by creating learning objects, configuring equivalency rules, and using Workday EIB for bulk enrollments, increasing efficiency by 40%
- Reporting & Analytics: Generated 50+ custom reports monthly using Workday Report Writer, providing detailed learning insights and improving decision-making
- Cornerstone Integration & Customization: Integrated third-party LMS tools, improving system functionality by 25%, and automated admin account setup, reducing manual work by 70%
- Support & Training: Resolved 100+ queries/month with a 20% improvement in response time, conducted training sessions, and achieved 98% resolution rate in ServiceNow ticketing system
Analyst Learning Admin Services
Deloitte
12.2021 - 10.2023
- LMS Administration: Managed course creation, enrollment, and tracking in Deloitte's SABA LMS, ensuring accurate records and smooth operations
- Training Coordination: Processed 150+ training sessions/month, overseeing logistics, resources, and scheduling for effective delivery
- Stakeholder Management: Worked closely with stakeholders to define course requirements, aligning training programs with organizational objectives
- Vendor Relations: Coordinated with third-party vendors, enhancing service delivery and improving vendor satisfaction by 15%
- Training Logistics: Managed ILT & VILT logistics, including venue booking, travel, and catering, ensuring seamless session execution
- Compliance & Documentation: Ensured adherence to data protection and compliance standards, improving documentation efficiency by 20% via Microsoft Teams
- Reporting & Automation: Generated ad hoc and evaluation reports, leveraging Macros, VBA, and Power BI to automate workflows, reducing manual effort by 30%
- Support & Service Delivery: Managed 95% of ServiceNow tickets within SLA, providing troubleshooting support for 500+ participants in virtual sessions
Training Coordinator
NIIT Limited
10.2020 - 11.2021
- LMS Migration: Led end-to-end migration from Cornerstone to Workday LMS, transferring user data, sessions, enrollments, and ensuring seamless integration
- Content & Records Management: Managed migration of training content, records, permissions, and certifications for both associates and clients
- Workflow Optimization: Developed email templates, reports, dashboards, and automated workflows to enhance training efficiency and operations
- Training Compliance: Assigned training via rule-based workflows, tracked attendance, and ensured completion adherence
- Reporting & Monitoring: Monitored SLAs and provided daily reports to senior leadership for performance tracking
Associate Training Coordinator
NIIT Limited
07.2019 - 10.2020
- Training Module Management: Created and updated LMS training modules, ILT sessions, and online courses to ensure up-to-date content delivery
- Report Generation & Assignments: Developed dynamic and standard assignments and exported custom reports for better tracking and learning analysis
- Instructor Support: Assisted course instructors with LMS navigation, troubleshooting, and resolving system-related issues
- Documentation: Documented system updates and upgrades in SharePoint and corporate trackers for efficient record-keeping
- User Support & Relationship Management: Responded to L&D inquiries via Salesforce CRM and email, ensuring timely resolution while maintaining client and supplier relationships
Education
Masters - English Literature
Indira Gandhi National Open University
New Delhi01.2024
Post Graduate Diploma - Operations Management
Indira Gandhi National Open University
New Delhi12.2021
Bachelors - Business Administration
Indira Gandhi National Open University
New Delhi05.2019
Skills
- Cornerstone LMS
- Workday Learning
- SABA LMS
- SAP SuccessFactors Security Module
- SAP SuccessFactors Performance Expert
- SAP SuccessFactors Goal Expert
- Instructor Led Trainings
- Virtual Instructor-Led Trainings
- Webex
- Zoom
- Teams
- Integration
- Implementation
- WorkHuman
- Recognition Platform
- Training Management Tool
- Metrics That Matter
- Glint
- Power BI
- Basic HTML & CSS Coding
- Learning Delivery
- Training Coordination
- Class Logistics
- Instructors Management
- LMS
- Learning Management Systems
- Human Resource
- Human Resource Management Systems
- HRIS Analyst
Certification
- LMS Certification- Cornerstone Core CSX Specialist
- LMS Certification- Cornerstone Learning Management Specialist
- HCM Certification- SAP SucessFactors Platform Expert (SFX)
- HCM Certification- SAP SucessFactors Goal Management Expert (SFX)
- HCM Certification- SAP SucessFactors Performance Management Expert (SFX)
- Google Tag Manager- Certified from Simplilearn
- Course on Computer Concepts from National Institute of Electronics & Information Technology (NIELIT)
- Basic Cargo Management from GMR Varalakshmi Foundation
Languages
English
Hindi
Timeline
Business Analyst - LMS
Moody's Corporation
10.2023 - Current
Learning Consultant
Hitachi Vantara
11.2022 - 10.2023
Analyst Learning Admin Services
Deloitte
12.2021 - 10.2023
Training Coordinator
NIIT Limited
10.2020 - 11.2021
Associate Training Coordinator
NIIT Limited
07.2019 - 10.2020
Masters - English Literature
Indira Gandhi National Open University
Post Graduate Diploma - Operations Management
Indira Gandhi National Open University
Bachelors - Business Administration
Indira Gandhi National Open University
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