Jay Kumar
Engineer
Mandi
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Program Associate
The Hans Foundation
Himachal Pradesh (Remote)
10.2022 - Current
- Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.
- Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Performed preventative maintenance to keep tools and equipment functional.
- Prepared action plans for problematic processes and assets.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Engineer-Technical Services
Fresenius Medical Care
Jalandhar
05.2019 - 09.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Installed, configured and tested equipment on specialized platforms.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Education
B.Tech - Electronics And Communications Engineering
Bahra University
Shimla 04.2001 -
Diploma - Electrical, Electronics Engineering Technologies
Jaypee University of Information And Technology
Shimla, India 04.2001 -
Skills
- Policy analysis
- Budget Development
- Teamwork and Collaboration
- Customer Service
- Project Planning
- Technical reporting
- Root Cause Analysis
- Project Management
- Project Estimation
- Document Management
- Data Analysis
- Budgeting and forecasting
- Contract Management
- Compliance Monitoring
- Purchasing and procurement
- Conflict Management
- Inventory Control
Timeline
Senior Program Associate
The Hans Foundation
10.2022 - Current
Engineer-Technical Services
Fresenius Medical Care
05.2019 - 09.2022
B.Tech - Electronics And Communications Engineering
Bahra University
04.2001 -
Diploma - Electrical, Electronics Engineering Technologies
Jaypee University of Information And Technology
04.2001 -
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