Jay Kumar Gyanani
Jaipur
Summary
The prime objective of customer service is to identify queries of customers, interact with customers, answer the queries of customers, resolve service issues, enhance customer experience and foster relationships, improve credibility and create customer loyalty.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Senior Customer Service Representative
Indo Thai Airport Management service Pvt Ltd
05.2016 - 05.2021
- Verified identification and travel documents (Passport and each type of visa) to efficiently board passengers for on-time departure
- Used airline computer system to create airline tickets and boarding passes
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 5 daily flights
- Preparing all the reports which are mandatory for daily and monthly basis as per the company standards
- Announced flight status updates and information about gate changes over PA system
- Monitored security and maintained operational protocols
Customer Service Executive
AI Airport Services Ltd.
10.2021 - Current
- Handling scheduled flights, VVIP Private Charters & Helicopters
- Handling President, Vice-President, Prime Minister & All VVIP Persons Charters
- Coordinating with Air Traffic Control and clients for handling the charters
- Verified identification and travel documents (Passport and each type of visa) to efficiently board passengers for on-time departure
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 5 daily flights
- Preparing all the reports which are mandatory for daily and monthly basis as per the company standards
Education
Bachelors - Service Management:Aviation Management
Mahatma Gandhi University
JaipurBachelor - Commerce:Accounting And Business Management
University of Rajasthan
JaipurSkills
Service recommendations
Certification
Certified (DGR) Dangerous Goods Regulation Training
Personal Information
- Date of Birth: 07/13/95
- Marital Status: Married
Timeline
Customer Service Executive
AI Airport Services Ltd.
10.2021 - Current
Senior Customer Service Representative
Indo Thai Airport Management service Pvt Ltd
05.2016 - 05.2021
Bachelors - Service Management:Aviation Management
Mahatma Gandhi University
Bachelor - Commerce:Accounting And Business Management
University of Rajasthan
Certified (DGR) Dangerous Goods Regulation Training
Successfully Completed Human factor and SMS (Safety Management System) Training
Successfully Completed PBH (Passengers and baggage handling) and AHRS (Aircraft Handling and Ramp Supervision) Training
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