KHUSHBOO JAISWAL
VARANASI
Summary
Dynamic customer service professional with extensive experience at Indo Thai Airport Management Services Ltd. Proven ability to enhance customer satisfaction through effective relationship management and team supervision. Proficient in Amadeus software, ensuring compliance with safety regulations while delivering exceptional service. Committed to driving improvements in customer experience and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SR.CUSTOMER SERVICE EXECUTIVE
INDO THAI AIRPORT MANAGEMENT SERVICES LTD.
VARANASI
01.2025 - Current
- As a supervisor, I supervise my team, and I'm handling Air India Express.
- Analyzed customer feedback data to develop strategies for improving the overall customer experience.
- Provided timely updates on status of requests and issues reported by customers.
- Interaction with customers, assistance to the customers at checking counters.
- All types of announcements for check-in, boarding, and arrival.
- Ensured that all customer queries were handled quickly and professionally.
Customer Service Executive
AIR INDIA AIRPORTS SERVICES LIMITED
Varanasi
07.2021 - 09.2023
- As a customer service executive, I am handling customer inquiries for Vistara Airlines using Amadeus software.
- Check-in counter, arrival, boarding gate, ramp: these duties.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Airport Customer Service Agent
INDO THAI AIRPORT MANAGEMENT SERVICES LTD.
Varanasi
06.2019 - 07.2021
- Assisted with baggage check-in and tagging for customers.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Education
M.COM - Commerce
MAHATAMA GANDHI KASHI VIDYAPITH
VARANASI06-2020
B.COM - Commerce
SUNBEAM COLLEGE FOR WOMEN
VARANASI03-2018
Skills
- Customer service
- Amadeus software
- Flight operations
- Customer relationship management
- Safety compliance
- Team supervision
Languages
Hindi
First Language
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1
Certification
Qualified dangerous goods certification (CAT-9)
Qualified Amadeus customer management system program
Qualified GoNow system
Timeline
SR.CUSTOMER SERVICE EXECUTIVE
INDO THAI AIRPORT MANAGEMENT SERVICES LTD.
01.2025 - Current
Customer Service Executive
AIR INDIA AIRPORTS SERVICES LIMITED
07.2021 - 09.2023
Airport Customer Service Agent
INDO THAI AIRPORT MANAGEMENT SERVICES LTD.
06.2019 - 07.2021
M.COM - Commerce
MAHATAMA GANDHI KASHI VIDYAPITH
B.COM - Commerce
SUNBEAM COLLEGE FOR WOMEN
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