MEGHANA SHARMA
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
10
10
years of professional experience
Work History
Sr.Customer Service Executive
Digital Molecule Pvt. Ltd
07.2024 - 12.2025
- Led customer service team to improve client satisfaction and foster loyalty through effective support strategies.
- Resolved complex customer inquiries to ensure timely and effective support.
- Collaborated with other departments to streamline communication and issue resolution.
- Delivered efficient, friendly, and knowledgeable service for routine inquiries and service complaints, ensuring customer issues were addressed promptly.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Conducted root cause analysis on recurring customer service issues to identify solutions and prevent future occurrences.
Sr. Customer service specialist
Personiv
01.2019 - 05.2024
- Coordinated communication between customers and cross-functional teams to enhance service delivery
- Resolved complex customer issues by investigating concerns and implementing effective solutions
- Utilized knowledge base tools such as CRM software to provide quick resolution of customer inquiries.
- Maintained records of all customer interactions, inquiries, and transactions.
- Supported small business clients in leveraging digital marketing app for operational efficiency
Sr.Customer Service Executive
Tech Connect Solutions
12.2015 - 12.2018
- Assisted clients with issues related to their monthly billing
- Resolved complex customer inquiries, enhancing customer satisfaction through timely and effective support.
- Answered incoming calls and chats to help with queries related to their bills
- Collaborated with tech teams, expediting resolution times for customer issues.
- Coordinated with other departments, streamlining workflow across all communication channels.
- Maintained up-to-date knowledge of company products and services.
Education
GED -
National Institute of Open Schooling
New Delhi, India10-2025
High School Diploma -
St.Lourdes High School
Karnataka, India04-2009
Skills
- Customer service
- Problem resolution
- Team collaboration
- Data analysis
- Effective communication
- CRM systems
- Root cause analysis
Languages
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Timeline
Sr.Customer Service Executive
Digital Molecule Pvt. Ltd
07.2024 - 12.2025
Sr. Customer service specialist
Personiv
01.2019 - 05.2024
Sr.Customer Service Executive
Tech Connect Solutions
12.2015 - 12.2018
GED -
National Institute of Open Schooling
High School Diploma -
St.Lourdes High School