Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammed Fahad Salmani

MUMBAI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Sr.Customer Service Executive

Teleperformance Global Services
MUMBAI
04.2023 - 09.2024
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.

Sr.Customer Service Representative

Convergys India Services Private Limited
MUMBAI
09.2023 - 02.2024
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Managed incoming calls from customers while providing exceptional service.
  • Resolved escalated customer complaints in a timely manner.

Tour Guide

Be The Local Tours And Travels
MUMBAI
10.2020 - 10.2021
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.

Education

BSC.IT - Information Technology

VSIT
MUMBAI
07-2024

Skills

  • Product and Service Knowledge
  • Customer Service
  • Quality Control
  • Organizational Skills
  • Active Listening
  • Problem-Solving
  • Issue and Complaint Resolution

Timeline

Sr.Customer Service Representative

Convergys India Services Private Limited
09.2023 - 02.2024

Sr.Customer Service Executive

Teleperformance Global Services
04.2023 - 09.2024

Tour Guide

Be The Local Tours And Travels
10.2020 - 10.2021

BSC.IT - Information Technology

VSIT
Mohammed Fahad Salmani