Jay Panchal
Mumbai
Summary
A seasoned professional with 7 years of experience in IT operations, driving efficiency and excellence in CloudOps, IT Operations, and Technical Support. Proven track record of delivering high-availability, scalable, and secure cloud infrastructure solutions, ensuring seamless customer experiences and driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Mozark
02.2022 - Current
- Spearheaded end-to-end IT operations management, ensuring smooth project execution and delivering 99% uptime for clients
- Conducted comprehensive Root Cause Analysis (RCA) and bug analysis reports, identifying and rectifying potential issues to ensure product quality and consistency
- Successfully managed AWS, GCP and Azure cloud infrastructure, ensuring high availability, scalability, and maximum security for clients
- Provided effective leadership to a team of L1 Technical Support professionals, fostering a collaborative environment and guiding the team towards optimal performance and growth
- Orchestrated seamless deployments across Production and Pre-Production environments, ensuring minimal downtime and optimal performance
- Led dynamic R&D initiatives in IT operations, security, and deployment, translating insights into enhanced reliability and optimized workflows.
Founder
FusionTech Enterprises
01.2021 - 01.2022
- Ensured stringent quality control measures, delivering superior products and enhancing customer satisfaction
- Orchestrated the entire value chain, including product selection, procurement, logistics, and sales optimization
- Successfully listed and managed product sales on prominent e-commerce platforms such as Amazon, Flipkart, and Meesho
- Managed end-to-end logistics operations, coordinating seamless transportation, warehousing, and order fulfillment processes
- Implemented inventory management strategies to ensure adequate stock levels and prevent stockouts
- Negotiated favorable shipping terms and rates to enhance cost-efficiency while maintaining quality standards.
Technical Support Engineer
Nissan Enterprises Ltd
01.2017 - 01.2021
- Conducted thorough product analysis and market-driven testing, aligning outcomes with precise market requirements
- Ensured product certification in accordance with Indian Government Standards (BIS and WPC Certification), demonstrating meticulous oversight and rigorous testing
- Pioneered the development of meticulously crafted product assembly documentation, ensuring a seamless, user-friendly experience and upholding the highest standards of consumer acceptability.
Education
Bachelors of Electronics Engineering -
K. J. Somaiya College of Engineering
Mumbai, MH01.2017
Diploma in Industrial Electronics -
K. J. Somaiya Polytechnic
Mumbai, MH01.2014
Skills
- AWS, GCP & Azure
- Linux, Mac OSX
- MongoDB Compass, MySql
- Appium, UI Path
- Postman
- Nginx, Apache
- Site24x7, Zoho Directory
- Nagios, Grafana
- Wazuh (XDR SIEM)
- Shell & Bash Scripting
Certification
- AWS Certified - Cloud Practitioner
- Certified DevOps Associate
Languages
English
Gujarati
Hindi
Marathi
Hobbies and Interests
- Nature & Astro Photography
- Reading
Timeline
Technical Support Engineer
Mozark
02.2022 - Current
Founder
FusionTech Enterprises
01.2021 - 01.2022
Technical Support Engineer
Nissan Enterprises Ltd
01.2017 - 01.2021
Bachelors of Electronics Engineering -
K. J. Somaiya College of Engineering
Diploma in Industrial Electronics -
K. J. Somaiya Polytechnic
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