JAY RAJNIKANT PATEL
AHMEDABAD
Summary
Developed skills in fast-paced service environment, focusing on team leadership, customer relations, and operational efficiency. Transitioning into new field, bringing strong track record of managing teams and improving processes. Seeking to leverage these transferrable skills in dynamic and growth-oriented setting.
Overview
8
8
years of professional experience
Work History
Area Service Manager
OLA ELECTRIC
09.2024 - Current
- Mentored junior staff members, enhancing their technical skills and industry knowledge.
- . Expanded market share through networking events, resulting in increased brand awareness within the industry.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Enhanced employee morale by promoting teamwork through regular team-building activities.
- Overhauled communication protocols within the department, leading to more effective collaboration between staff members and increased overall productivity levels.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Territory Service Manager
ATHER ENERGY
09.2020 - 09.2024
- Workshop Setup and Manage
- Oversee the ordering of supplies, parts and equipment
- Provide quality assurance: Thorough check of serviced and repaired bikes before they are handed over to customers
- Diagnose all mechanical and electrical issues with customer vehicle
- Oversee the development of the workshop business plan and annual, daily and weekly work plan also train new employees and build a strong technical team
- We had won award for 'Service Standards Readiness Process & Premise'
- Performed all the training with best performance L1, L2 and GEN3&3.1
FI SUPERVISOR
SARABHAI MOTORS (Royal Enfield)
10.2018 - 09.2020
- Responsible for regular service of Royal Enfield Bikes in Ahmedabad service center
- Responsible for correct analysis of the issue and analysing the root cause and submiƫng it to manager & FRO ( R&D department)
- Handled day to day operaƟons of service centre and also provided support to teammates to solve any complex issues with the bike , and effecƟvely solve the problems
ACCIDENTAL ADVISOR
COMERCIAL MOTORS (Eicher)
09.2017 - 10.2018
- Was responsible for Receiving Fleets for Accidental Purpose and understand customers Reason
- Ensure all the insurance formaliƟes, & Co-ordinate with Insurance company & Customer
- Also responsible for vehicle delivery on commiƩed Ɵme
- Ensured that all customer complaints were solved and there is no issues reported by the customer remains
Education
10TH -
VEDANT PUBLIC SCHOOL
12TH Science -
VEDANT PUBLIC SCHOOL
B-TECH - MECHANICAL ENGINEERING
SILVER OAK UNIVERSITY
DIPLOMATIC - EV
SKILLS INDIA
Skills
- Workshop management
- Team development
- Management of spare parts inventory
- Problem solving
- Critical issue resolution
- Operational efficiency
- Service delivery
- Customer service
- Adaptability and flexibility
- Time management abilities
Personal Information
- Date of Birth: 02/10/98
- Gender: MALE
Attributes
- Attention to detail, enjoy working hard, target-driven and result oriented.
- Proactive (Self-starter) and flexible - open to suggestions, not afraid of taking on challenging projects.
- Organized - able to work towards deadlines, problem solving, quick decision maker.
- A logically and mechanically driven Professional with over 6 years of experience in service sector, mechanical service and solving complex electrical issues.
- As a service manager I am responsible for managing teams of 4 workshops. I guide, mentor and train them on technical aspects of how to diagnose, repair and service the bikes.
- I am responsible for improving customer satisfaction through continuous engagement with my customers. I educate my customers on how to maintain their Vehicle.
- I am capable of solving complex electrical issues with bikes & EV.
- An effective communicator with exceptional relationship management skills.
- Extensive experience of working with Regional Service Heads and their teams.
- Strong problem solving & technical skills coupled with strong decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.
Resumeobjective
Handle the challenging projects those involves adoption of new technology and utilizes intensively technical background to expand knowledge and implementing new business aspects, using my creative skills and vision.
Languages
ENGLISH
Bilingual or Proficient (C2)
HINDI
Bilingual or Proficient (C2)
GUJARATI
Bilingual or Proficient (C2)
Disclaimer
I declare that the information given above is true to the best of my knowledge and belief.
Timeline
Area Service Manager
OLA ELECTRIC
09.2024 - Current
Territory Service Manager
ATHER ENERGY
09.2020 - 09.2024
FI SUPERVISOR
SARABHAI MOTORS (Royal Enfield)
10.2018 - 09.2020
ACCIDENTAL ADVISOR
COMERCIAL MOTORS (Eicher)
09.2017 - 10.2018
12TH Science -
VEDANT PUBLIC SCHOOL
B-TECH - MECHANICAL ENGINEERING
SILVER OAK UNIVERSITY
DIPLOMATIC - EV
SKILLS INDIA
10TH -
VEDANT PUBLIC SCHOOL
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