JAY SAHU
Lucknow
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Operations Executive
Kogta Finance India Ltd
Gujrat , Mehsana
01.2024 - Current
- Oversaw financial transactions, ensuring accuracy and compliance with regulations.
- Optimized resource allocation by accurately forecasting staffing needs based on seasonal fluctuations or special events.
- Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.
- Generated growth by establishing strong relationships with customers and local businesses.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
ACCOUNT EXECUTIVE COM OPERATION
AU Small Finance Bank L.T.D
Gujrat, Mehsana
10.2021 - 12.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Executed successful sales strategies to convert leads into customers.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Processed customer service orders promptly to increase customer satisfaction.
ACCOUNT EXECUTIVE
JNS Instrument L.T.D
09.2019 - 04.2021
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Strengthened client relationships through proactive communication and tailored solutions.
Education
Bachelors in Commerce (B.COM) -
Lucknow of University
LUCKNOW, Uttar Pradesh05.2019
12th Standard - Ecommerce
Sri Yogeswar R K Inter College
LUCKNOW, Uttar Pradesh05.2014
10th Standard - Ecommerce
Sri Yogeswar R K Inter College
LUCKNOW, Uttar Pradesh06.2012
Skills
- HARD WORKING
- TEAM WORK
- PUNCTUAL
- DISCIPLINE
- CUSTOMER SERVICE RESOLVING
- MARKETING
- MICROSOFT EXCEL
- POWERPOINT
- Operational Efficiency
- Banking Product Knowledge
- Financial analysis proficiency
- Operations Management
- Marketing
Certification
PROFESSIONAL DIPLOMA IN BUSINESS ACCOUNTING & MANUAL, 06/2018 - 11/2018, Obtained A Grade
Languages
HINDI
ENGLISH
Hobbies and Interests
- CRICKET
- TRAVELLING
Timeline
Branch Operations Executive
Kogta Finance India Ltd
01.2024 - Current
ACCOUNT EXECUTIVE COM OPERATION
AU Small Finance Bank L.T.D
10.2021 - 12.2023
ACCOUNT EXECUTIVE
JNS Instrument L.T.D
09.2019 - 04.2021
Bachelors in Commerce (B.COM) -
Lucknow of University
12th Standard - Ecommerce
Sri Yogeswar R K Inter College
10th Standard - Ecommerce
Sri Yogeswar R K Inter College