Football
Jay Shelar
Sr Customer Service Associate
Mumbai
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in complaint handling and customer relations. Skilled in utilizing CRM software to enhance customer satisfaction and retention through tailored solutions and active listening. Committed to fostering strong relationships and driving business success through effective communication and problem-solving.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Sr Customer Service Associate
Teleperformance
05.2025 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
Business Development Executive
Axis Bank
08.2022 - 10.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Education
Bachelor Of Commerce - Commerce
Thakur College of Science And Commerce
Mumbai06.2022
Higher Secondary Certificate (H.S.C) - Commerce
Thakur College of Science And Commerce
Mumbai06.2019
Secondary School Certificate (S.S.C) - Matriculation
P.J.Pancholia High School
Mumbai04.2017
Skills
Complaint handling
Customer service
Customer relations
Email etiquette
Interpersonal communications
Telephone etiquette
Troubleshooting
CRM software
Customer support
Interests
Music
Timeline
Sr Customer Service Associate
Teleperformance
05.2025 - Current
Business Development Executive
Axis Bank
08.2022 - 10.2022
Bachelor Of Commerce - Commerce
Thakur College of Science And Commerce
Higher Secondary Certificate (H.S.C) - Commerce
Thakur College of Science And Commerce
Secondary School Certificate (S.S.C) - Matriculation
P.J.Pancholia High School