JAYA BHATNAGAR
Lucknow
Summary
Talented HR Manager with more than 8years years planning and coordinating Human Resources department operations and programs in international exposure. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Focused recruitment/ HR manager skilled in employee hiring, development, and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling. Above all got experienced with Indian and European ER management.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
HR Manager
Orpea Group ( Leading provider of high quality nursing homes and homecare in Ireland)
Dublin
10.2020 - 09.2022
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Developed focused training programs, leadership pipeline and succession plans.
- Supervised and mentored direct reports and developed talented HR teams.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
Assistant Manager
Pratham Consultancy Services( Global Human Resource Consulting Group)
Ahmedabad
04.2016 - 09.2019
- Liaised between multiple business divisions to improve communications
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
- Devised hiring and recruitment policies for company employees
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Facilitated communication and coordination between employees and management to keep parties informed
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Recruited top talent to maximize profitability.
Executive HR Business Operations
The Pratham Group
Ahmedabad
04.2014 - 03.2016
- Exceeded goals through effective task prioritization and great work ethic
- Conducted research, gathered information from multiple sources and presented results
- Maintained energy and enthusiasm in a fast-paced environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Identified issues, analyzed information and provided solutions to problems
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
- Collaborated with team members to achieve target results
- Prepared variety of different written communications, reports, and documents.
Customer Service Manager
ICICI Bank Ltd
Lucknow
04.2007 - 03.2014
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Took ownership of customer issues and followed problems through to resolution
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Addressed potential cancellations and offered catered solutions to retain accounts
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Completed special projects by using effective decision making, critical thinking and time management skills.
HR Consultant
Elite Consultancy
Lucknow
01.2006 - 11.2006
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups
- Participated on local and organization-wide committees that focused on projects that moved the organization forward and towards meeting strategic goals
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
HR Business Partner
Virtue Integrated Elderly Care( Leading management and operating group in Eldercare in Ireland)
01.2023 - 07.2023
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Developed and delivered special events for company employees.
- Advised senior management on organizational development and change management initiatives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
Area Business Manager
Macleods Pharmaceuticals Limited
New Delhi
09.2001 - 12.2005
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Integrated innovative ideas to accomplish corporate and individual objectives
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Visited customer sites to deliver sales presentations and demonstrate products or services
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
MBA - Human Resource Management
Dublin Business School
Dublin Ireland 09.2019 - 09.2020
Post Graduate Diploma - Banking Operations
Institute of Finance Banking And Insurance
New, Delhi 12.2006 - 03.2007
Bachelor of Science - Botany Chemistry
Jhunjhunwala Girls Degree College
Ayodhya 07.1998 - 06.2001
Skills
Payroll coordinationundefined
Timeline
HR Business Partner
Virtue Integrated Elderly Care( Leading management and operating group in Eldercare in Ireland)
01.2023 - 07.2023
HR Manager
Orpea Group ( Leading provider of high quality nursing homes and homecare in Ireland)
10.2020 - 09.2022
MBA - Human Resource Management
Dublin Business School
09.2019 - 09.2020
Assistant Manager
Pratham Consultancy Services( Global Human Resource Consulting Group)
04.2016 - 09.2019
Executive HR Business Operations
The Pratham Group
04.2014 - 03.2016
Customer Service Manager
ICICI Bank Ltd
04.2007 - 03.2014
Post Graduate Diploma - Banking Operations
Institute of Finance Banking And Insurance
12.2006 - 03.2007
HR Consultant
Elite Consultancy
01.2006 - 11.2006
Area Business Manager
Macleods Pharmaceuticals Limited
09.2001 - 12.2005
Bachelor of Science - Botany Chemistry
Jhunjhunwala Girls Degree College
07.1998 - 06.2001
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