Jaya Chanda
Kolkata
Summary
Technical Solution Engineer with extensive experience at Ericsson India, specializing in operational support and automation. Proficient in Diameter protocols and Linux shell scripting, driving efficiency improvements and client satisfaction. Achievements include implementing corrective actions that significantly enhanced SLA compliance and operational performance.
Overview
18
18
years of professional experience
Work History
Technical Solution Engineer
Ericsson India Global Services Pvt. Ltd.
Kolkata
04.2022 - Current
- Delivered 24×7 operational support for Ericsson Charging System across global telecom operators, ensuring SLA compliance.
- Executed installation, deployment, configuration, and upgrades of Ericsson Charging System nodes including NGVS and ECMS.
- Performed Operations, Administration, and Maintenance (O&M) for Ericsson Revenue Management products in various customer environments.
- Handled Customer Service Requests involving fault analysis and resolution following Ericsson Global Support Processes.
- Conducted Root Cause Analysis during major incidents, implementing corrective and preventive actions effectively.
- Served as backup engineer for global emergency support, acting as ECMS/NGVS and SDP Rota Engineer.
- Developed automation scripts using Shell, Python, and Perl to enhance operational efficiency.
- Maintained strong expertise in IN call flows and troubleshooting network protocols including Diameter and CAMEL.
L1 Engineer
Alcatel-Lucent India Limited (a Nokia Corporation Company, Business Group, Nokia)
07.2017 - 04.2022
- Customer-friendly, as the role requires a lot of on-site interaction.
- Understanding of customer relationship-building and focus on customer-service and satisfaction.
- Ability to relate to, and gain credibility with, representatives of the customers and partners involved in the project.
- Excellent technical knowledge of communications’ software and protocols.
- Understanding the current flow and basic requirement for implementation of the same flow or some new advised modified flow with Nokia Surepay IN.
- Interaction involved with external node vendors like GGSN, HLR, SGSN, SMSC, PCRF for their connectivity and integration.
- Discussion of end-to-end connectivity and message flow between GGSN-OCS on DIAMETER Gy interface, PCRF-OCF on Diameter Sy interface, MSC-OCS --- Camel 2 (Sigtran links), HLR-OCS - MAP interface, SMSC-OCS.
- Diameter interface, OCS-SSTP link connectivity and its redundancy.
- Tariff configuration design as per the client offer.
- International Roaming testing for voice, sms and data charging.
- Establishing connectivity and charging testing with various Vas nodes like OTA, SDP, SMSC, TELEDNA on diameter GY interface receiving direct debit request for charging purpose.
EnodeB Engineer (LTE)
Evolve Technologies & Services Pvt Ltd, Zulu Tele Services Private Limited, Vayam Info Private Limited
09.2013 - 07.2017
- Rectify customer complaints of coverage & Data speed problems.
- All the trouble shooting process with CPE & UE.
- Data Drive Test (Upload & Download), QXDM, Mapinfo, GOOGLE EARTH.
- Tools used (LTE): QXDM, QCAT, QPST. Etc.
- Prepare different kind of Report (ORM, KPI Report) & applications.
- LTE availability & throughput related KPI monitoring & improvement.
- RF environment improvement by Power, RET & RF antenna optimization.
- Regular day to day alarm rectification & trend analysis of eNode-b alarms.
Monitoring Engineer
ZTE TELECOM INDIA PVT. LTD.
02.2011 - 09.2013
- Handling TATA GSM technical solution to the customers related to Network related issues.
- Monitoring All KPI’S and operation for TSG.
- Knowledge about RF/BSS/NSS/GPRS.
- Coordination with Cross functional team.
- Input to planning team regarding capacity, Infill, new site.
- Tracking each and every complaint with agreed SLA and customer’s requirement.
- Managing customer’s change request effectively.
- Implementation of proper feedback mechanism aiming to high customer responsiveness.
- Maintaining SLA and CPS%, Repeat, to ensure meet All KPI, MIS generation for managerial review.
- Zephyr System Pvt. Ltd., NR Switch N Radio Service Pvt. Ltd.
Executive Business Development
PISL (Prithvi Information Solutions Limited)
08.2009 - 02.2011
- Build relationships with new clients.
- Present to and consult with mid and senior level management on business trends with a view to developing new products, services and distribution channels.
- Track and record activity on accounts and help to close deals to meet these targets.
- Work with image licensing sales teams and other internal colleagues to meet customer needs.
- Plan approaches and pitches.
- Prospect for potential new clients and turn this into increased business.
- Business Object Report Analysis & Preparation of different kind of Reports.
- Manage the execution of OFC lying.
- Tower activities in RTT and GBT.
- Maintain MIS Database.
- Maintain Pivot report weekly.
- Build relationships with new clients.
- Track and maintain record on ROW permissions and root survey along with longitude and latitude.
- Deals with Demand Notice with Government body.
- Root survey with GPS (Global Positioning System).
Trainee Engineer
BSNL GSM
05.2008 - 05.2009
- Ericsson GSM OMCR Alarm Monitoring for BSC & Ericsson GSM BTS Maintenances.
- Sites loading from BSC.
- To follow up the daily performance report of BSC, BTS.
- Jumpering for BTS.
- Preparation & procedure of CDR (Call Details Records) Reports.
- GSM Subscriber Administration at Nortel HLR & Ericsson HLR.
- Check status of International SIM (SIM Test).
- Business Object Report Analysis & Preparation of different kind of Reports from Ericsson GSM Business Objects.
Education
B.Tech - Electronics & Communication Engineering
Bengal Institute of Technology
Kolkata, West Bengal01.2007
Diploma Engineering - Electronics & Tele Communication
Women’s Polytechnic Chandannagar
Hooghly01.2004
Secondary Education -
West Bengal Board of Secondary Education
Kolkata01.1999
Skills
- CS5 and CS16 proficiency
- CS17 and CS18 expertise
- Linux shell scripting
- SQL and Oracle fundamentals
- Sun Solaris and RHEL Linux administration
- Windows operating systems management
- Unix and ECMS knowledge
- NGVS and SDP familiarity
- AIR technologies implementation
- VMware certification holder
- CKA and CAPV2 certified
- CAPV3 certified professional
- Diameter and CIP-IP protocols understanding
- SS7 signaling expertise
- SIGTRAN and SMPP protocols knowledge
- C programming language skills
- Java programming language skills
- Object-oriented programming principles
Disclaimer
I consider myself confident of my ability to work in a team hereby declare that the information furnished above is true to the best of my knowledge. Given the opportunity, I am confident that I can make a positive and lasting contribution to the company where I am in. For me 'Success is a journey, not the Destination.'
Special Performance
Achieved 5th place from my college in Final Year of B.Tech (E.C.E) Examination.
Personal Information
- Blood Group: A (+)
- Gender: Female
- Nationality: Indian
Timeline
Technical Solution Engineer
Ericsson India Global Services Pvt. Ltd.
04.2022 - Current
L1 Engineer
Alcatel-Lucent India Limited (a Nokia Corporation Company, Business Group, Nokia)
07.2017 - 04.2022
EnodeB Engineer (LTE)
Evolve Technologies & Services Pvt Ltd, Zulu Tele Services Private Limited, Vayam Info Private Limited
09.2013 - 07.2017
Monitoring Engineer
ZTE TELECOM INDIA PVT. LTD.
02.2011 - 09.2013
Executive Business Development
PISL (Prithvi Information Solutions Limited)
08.2009 - 02.2011
Trainee Engineer
BSNL GSM
05.2008 - 05.2009
B.Tech - Electronics & Communication Engineering
Bengal Institute of Technology
Diploma Engineering - Electronics & Tele Communication
Women’s Polytechnic Chandannagar
Secondary Education -
West Bengal Board of Secondary Education