Jaya Jaswal

• Provide high-level executive support to the Managing Director, acting as a trusted partner and key point of contact for senior internal and external stakeholders.
• Manage a complex, high-volume calendar across multiple time zones, proactively prioritising meetings, resolving conflicts and protecting the MD’s time for critical business priorities.
• Partner with the MD on *business planning, priority management and execution tracking*, ensuring key initiatives and commitments remain on track.
• Provide *PMO support for strategic and operational initiatives*, maintaining project plans, trackers, milestones, action items, dependencies and timelines.
• Prepare and maintain *management reports, dashboards, MIS, status updates and executive presentations* to support leadership reviews and decision-making.
• Organise and coordinate leadership meetings, business reviews, client meetings, offsites and governance forums, including agendas, pre-reads, minutes and action-item tracking.
• Coordinate cross-functional stakeholders across workstreams, drive follow-ups and ensure timely closure of agreed actions and deliverables.
• Monitor project and initiative progress, identify pending actions and potential delays, and proactively escalate issues requiring management attention.
• Consolidated updates from multiple stakeholders, providing concise summaries of progress, risks, dependencies and next steps for MD's oversight.
• Support client and senior stakeholder management through timely communication, meeting coordination and follow-up on business priorities.
• Coordinate end-to-end domestic and international travel, including flights, accommodation, ground transportation, visas, itineraries and last-minute changes.
• Manage expenses, corporate cards, approvals, invoices and reimbursements in partnership with Finance.
• Prepare and manage confidential documents, presentations, reports, correspondence and other executive-level materials.
• Maintain strong working relationships with senior leadership, Partners/MDs, consultants and cross-functional teams, facilitating effective communication and execution.
• Coordinate recruitment and senior-level interview processes, ensuring seamless interaction between candidates, leadership and internal teams.
• Handle sensitive and confidential information with discretion, professionalism and sound judgment.
• Act as an *extension of the MD and the Executive Office*, combining executive support, stakeholder management and PMO capabilities to enable effective business operations.

Calendar & Meeting Management
Skilled in managing complex calendars for 5–6 senior executives, strategically prioritizing meetings to support business-critical goals and optimize executive time. Known for reducing scheduling conflicts and enabling leadership to focus on what matters most.

Executive Travel Planning
Proactively coordinate detailed domestic and international travel arrangements, anticipating needs and resolving issues before they arise. Ensure smooth, stress-free logistics for global conferences and high-level meetings.

Expense Management
Efficiently process travel expenses and reimbursements for the executive team and senior management group, ensuring accuracy, timeliness, and compliance with company policy.

Cross-Functional Collaboration
Serve as a key liaison with Finance, IT, and Marketing teams—streamlining communication, supporting strategic projects, and ensuring smooth coordination across department

Confidential Support & Discretion
Trusted with sensitive, high-level information. Consistently maintain the highest level of confidentiality, professionalism, and discretion in all interactions.

Provided high-level administrative support to 3–4 Partners, managing calendars, coordinating meetings, and streamlining day-to-day operations.

• Managed complex scheduling, travel arrangements (flights, visas, hotels, transportation), and expense reporting.
• Supported board meetings with agenda prep, note-taking, and follow-up action tracking.
• Supported conferences and monthly meetings, including logistics and agenda planning.
• Facilitated cross-department communication, acting as a liaison between Partners, staff, and internal teams.
• Strengthened client relationships through project tracking, timely follow-ups, and excellent service delivery.
• Organized corporate events—managing budgets, vendor coordination, and on-site execution.
• Negotiated vendor contracts for cost savings while ensuring high-quality service.
• Improved operational efficiency with better document management and communication systems.
• Handled sensitive information with discretion; maintained compliance with data privacy and company policies.
• Took initiative on special projects, contributing to improved project coordination and company success.

Provided comprehensive administrative support to C-level executives, ensuring smooth day-to-day operations through effective calendar management, travel coordination, and reporting.

• Managed complex scheduling with a focus on optimising executive time and availability.
• Coordinated domestic and international travel arrangements, processing expenses and reimbursements to support senior leadership's operational needs.
• Organised meetings and conferences, enhancing business operations and facilitating effective team collaboration.
• Served as the primary point of contact for staff, clients, and stakeholders, ensuring high-quality communication and support.
• Maintained discretion and confidentiality in handling sensitive information and executive communications.
• Responded promptly to internal and external enquiries, helping maintain efficient communication flow.
• Planned and executed corporate events, managing logistics, vendor coordination, and on-site support.
• Maintained accurate records using both digital systems and physical filing methods for easy access to important documents.
• Supported new hire onboarding by preparing orientation materials and guiding employees through initial processes.

Provided comprehensive executive and administrative support to the Director and senior management team, contributing to seamless operations and team efficiency.

• Coordinated calendars, scheduled meetings and conference calls, arranged travel bookings, and drafted email responses for the Director to ensure effective communication and time management.
• Supported senior managers with campaign execution by preparing presentations and handling administrative tasks such as bill payments, supply orders, and travel/hotel bookings.
• Facilitated new employee onboarding—coordinating IT setup, conducting introductions to leadership, and ensuring a smooth integration process.
• Organised departmental events and team activities, overseeing logistics and schedules to enhance team cohesion and engagement.
• Collaborated with the HR department to complete reference checks for new hires, supporting compliance and hiring processes.
• Maintained performance trackers for all regional teams (North, South, East, and West), providing weekly, monthly, and annual sales growth metrics to support strategic decision-making.

Provided HR and administrative support across the employee lifecycle, contributing to efficient onboarding, employee relations, and record-keeping processes.

• Conducted new hire inductions, distributed IT assets, and facilitated introductions to senior leadership for a smooth onboarding experience.
• Pre-screened candidate résumés and coordinated with hiring managers to streamline the recruitment process.
• Facilitated reference checks and coordinated pre-employment verifications to ensure compliance and timely recruitment.
• Assisted in candidate engagement by explaining company benefits and participating in salary discussions to support offer acceptance.
• Mediated minor workplace conflicts and advocated for staff needs, fostering positive employee relations.
• Audited employee timesheets to ensure accuracy and compliance with company policies.
• Revamped the employee filing system, improving the security, organization, and accessibility of confidential records.
• Organised departmental events and team-building activities, overseeing logistics to enhance team cohesion.

• Streamlined the recruitment process by leveraging diverse sourcing channels, including job boards, social media platforms, and networking events, accelerating time-to-hire.
• Created and placed job advertisements, evaluated applicant qualifications, and conducted initial interviews and pre-screening assessments to identify suitable candidates.
• Conducted phone interviews to evaluate candidates’ skills, experience, and suitability for open positions.
• Coordinated interview schedules for candidates and hiring managers, facilitating a seamless recruitment process.
• Negotiated competitive salary offers with candidates, contributing to high offer acceptance rates.
• Performed reference checks, background screenings, and other pre-employment verifications to validate candidate information.
• Maintained ongoing communication with new hires during probation, addressing concerns promptly to enhance employee retention.