Jaya Sharma
PMO Lead
Bengaluru
Summary
Creative PMO Lead with 9.5+ years track record guiding enterprise-wide technological wellbeing. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
PMO Lead
Synechron Digital Payments Services PVT.LTD
05.2023 - Current
- Resource Management: Create a job requisition and follow up with the relevant stakeholders in fulfillment of the resources
- Share the profile with the customer and schedule an interview for the resource identified for the project with the customer and onboard/offboard the resource to the project
- Project Coordination: Coordinate project activities, ensuring that project teams have the resources and support they need to successfully deliver projects
- Process Compliance: Ensure that project management processes are followed and that projects are delivered in accordance with project management best practices
- Performance Reporting: Prepare project performance reports, including project status updates, risk assessments, and project plans, ensuring that stakeholders are kept informed of project progress
- To provide support on analysis of the data for programs on budget vs actuals
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
Senior PMO Officer
Commonwealth Bank of Australia (CBA)
07.2022 - 05.2023
- Assist in maintaining all portfolio/program processes and guidelines
- Provide program communications support
- Ensure that all of the programs procedural documents are kept current
- Assist manager with maintaining/improving the accuracy, timeliness and quality of reporting
- Develop and maintain the program schedule
- Ensure all final versions of key documents are captured and stored appropriately
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Consultant
EY Global Delivery Services India LLP
06.2021 - 07.2022
- Perform the relevant program/project management processes - i.e., initiate, plan, execute, monitor and control and close
- Create and maintain resource plan with respect to the project by creating and maintaining the project tasks, Work Breakdown Structure
- Execute structured and periodic review
- Generate and publish Program health dashboards/ MIS reports to various stakeholders
- Interface and communicate with program/project team, management and stakeholders
- Work within defined governance processes
Project Control Services Analyst
Accenture
05.2020 - 06.2021
- Tracking and analyzing project cost, schedule, effort, quality etc
- Ability to create/manage work plans
- Support the resource management, such as demand/supply tracker and maintain the team list
- Support deliverables management support deliverable approval process and maintain the deliverables repository
- Perform resource reporting such as roll-on, roll-off, overtime, and resource
Service Delivery Consultant - Response Manager
DXC Technologies
03.2018 - 04.2020
- Validate resource requirements and develop cost estimate models
- Project Manager for multiple process improvement and system implementation projects
- Develop standards and processes for all projects
- Collaborate with senior management and project teams on project initiation, requirements, documentation and implementation
- Lead development of project management standards, process improvements, documentation requirements throughout project lifecycles
- Oversee development of support systems, encompassing management reporting on projects and collaboration among multiple department
- Develop and implement project management evaluations to identify the organizations strengths and weaknesses
- Analyze evaluation results and present metrics and reporting on teams
- Develop training sessions, courses and tools to improve project management weaknesses across the organization
Quality Analyst
HCL Technologies Ltd
06.2015 - 03.2018
- Auditing number of calls given by the client on daily basis
- Recording feedback and apprising Customer Service Rep regarding areas of improvements
- Bringing necessary changes to the process and constantly updating call center core process
- Attending call calibrations
- Analyzing data and design slides as and when required by the organization
- Preparing daily report; and achieving SLA's as per client requirement
Education
B.Ed. - Computer Science and Engineering
St. Joseph's College of Engineering
Chennai, TN 01.2012 - 01.2015
Skills
Project Lifecycle Management
undefinedTimeline
PMO Lead
Synechron Digital Payments Services PVT.LTD
05.2023 - Current
Senior PMO Officer
Commonwealth Bank of Australia (CBA)
07.2022 - 05.2023
Consultant
EY Global Delivery Services India LLP
06.2021 - 07.2022
Project Control Services Analyst
Accenture
05.2020 - 06.2021
Service Delivery Consultant - Response Manager
DXC Technologies
03.2018 - 04.2020
Quality Analyst
HCL Technologies Ltd
06.2015 - 03.2018
B.Ed. - Computer Science and Engineering
St. Joseph's College of Engineering
01.2012 - 01.2015
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