JAYA SHREE
Gonda
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon
Hyderabad , India
2 2022 - Current
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in audits and contribute to process/program improvements
- Quality Check of resolved cases by auditors
- Helping auditors in their day to day work
- Systematically escalate problems to relevant owners/ teams according to pre-determined process
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in collaborative environment and contribute to growth of respective team/program
- Develop global perspective and understand nuances of various geographies that Amazon operates in
Assistant Manager
Axis Bank Ltd.
Ludhiana, India
09.2020 - 09.2021
- Completed 100% service requests within definite TAT
- Resolve tickets within agreed SLA of ticket volume and time
- Daily MIS Reporting
- Query handling of Current Account 300+ Customers of 5 States
- End to end Problem Resolution of 200+ Corporate Customers.
Trainee
Axis Bank Ltd.
Lucknow
07.2020 - 09.2020
- Cash Handling, Data Handling
- Cheque Clearance, Money Transfer, Loan Deposit
- Accountable to Day to Day banking operations
- Assisting Branch Manager with Managerial and Administrative Functions.
Audit Assistant
Chhavi Pandey and Co.
Lucknow
10.2018 - 10.2019
- Checking & verifying accounting books
- Study, inspect & assess balance sheets & other related financial statement & record
- Inspect and reconcile bank deposits & payments.
Education
Post Graduate Diploma In Banking Services -
Manipal Global Education
M. Com -
DR. Ram Manohar Lohia Avadh
B. Com -
DR. Ram Manohar Lohia Avadh
Skills
- Corporate Customer Service
- Accounts Payables
- Accounts Receivable
- MS Excel
- MS Power Point
- Transaction Monitoring
- Cash Handling
- Quality Check
- SQL
Accomplishments
- Recognized and promoted from L1 auditor to Quality check auditor for maintaining good track record within 3 months of joining
- Due to consistent performance in maintaining higher productivity
and quality I have been promoted from auditor to SPOC within 6 months of joining - Created SOP of Business Hours Use Case to Improve Quality and Productivity of Team
Certification
- Certified Lean Six Sigma AI Yellow Belt
- ISO Certified Microsoft Advance Excel
- CPD Certified Introduction to Anti Money Laundering Regulations
Timeline
Assistant Manager
Axis Bank Ltd.
09.2020 - 09.2021
Trainee
Axis Bank Ltd.
07.2020 - 09.2020
Audit Assistant
Chhavi Pandey and Co.
10.2018 - 10.2019
Quality Specialist
Amazon
2 2022 - Current
Post Graduate Diploma In Banking Services -
Manipal Global Education
M. Com -
DR. Ram Manohar Lohia Avadh
B. Com -
DR. Ram Manohar Lohia Avadh
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