Jaya Verma
State Training Manager
New Delhi,New Delhi
Summary
Results-driven Training Professional with extensive experience at Jio Mart Digital, specializing in the development of impactful learning strategies to elevate performance management. Expert in e-learning development and motivational speaking, successfully increasing course completion rates and facilitating leadership programs that promote a culture of continuous improvement. Demonstrated proficiency in program and team management, with a strong ability to assess training needs and optimize program operations for effective decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
State Training Manager
Jio Mart Digital
11.2022 - Current
- Experienced in delivering process, product, and operations training for new and existing employees, ensuring 100% course completion through the LMS
- Collaborated with regional sales heads and zonal training managers to align training strategies with business goals
- Successfully facilitated seven-day navigator programs for new joiners and conducted refresher sessions to address performance gaps and maintain operational excellence through virtual platforms
Training Team Lead
Metro Cash and Carry
Ghaziabad
06.2022 - 11.2022
- Expert in enhancing Development & Performance Management culture by designing and validating training evaluation tools to assess operational needs and effectiveness
- Delivered leadership development programs and facilitated Level 1 and 2 process training
- Developed and implemented learning strategies aligned with business goals, while managing TNA, OJT, and Induction programs for new employees with regular stakeholder collaboration
Senior Trainer
BigBasket.com
12.2018 - 06.2022
- Company Overview: Online FMCG Retail
- Delivered process and operational training for new and existing employees, conducted induction programs, and designed training modules aligned with business needs
- Utilized the COACH model to monitor and enhance individual performance while leading refresher sessions and process rollout training to maintain operational excellence
- Online FMCG Retail
Training Officer
Select CITYWALK Infrastructure
12.2017 - 02.2018
- Conducted Train-the-Trainer (TTT) programs across departments, delivered process and soft skills refresher sessions based on identified needs, and managed training content, agendas, and certifications
- Led mandatory training on Sexual Harassment and Gender Sensitization for new joiners
Product and Process Trainer
SBI Credit Card
11.2015 - 09.2017
- Delivered new hire orientation and refresher sessions, collaborated with ZSM and RSM on business initiatives, and conducted partner training and DIP check audits
- Designed and delivered sales training modules for front-end teams and facilitated on-the-job training (OJT)
Process Trainer
Jasper Infotech
03.2014 - 10.2015
- Company Overview: Snapdeal.com
- Provided process and system training to new joiners and facilitated on-floor training, ensuring SLA compliance through quality audits and effective escalation management
- Snapdeal.com
Education
Diploma - Training and Development
ISTD
New Delhi01.2020
M.B.A. - Finance and Control
University of Lucknow
Lucknow01.2013
Diploma - Professional Accountant Course
I- CAT
Lucknow01.2010
Bachelor of Commerce (B. Com) -
University of Lucknow
Lucknow01.2008
U.P. Board (12th) -
National Public Inter College
Lucknow01.2005
U.P. Board (10th) -
New Public Inter College
Lucknow01.2003
Skills
- MS Office Suite
- Learning strategies
- Training evaluation
- Performance management
- Content development
- Process training
- E-learning development
- Soft skills training
- Onboarding programs
- Virtual training
- Motivational speaking
- Training Content Enhancement
Certification
- Advanced Train-the-Trainer (TTT) Workshop, BigBasket.com, 09/01/19
- POSH (Prevention of Sexual Harassment) Training Certification, ISTD Delhi, 2019
- Certified in all LOBs (5K Associates, 5K CEE, DC Pickers, and Stackers)
Timeline
State Training Manager
Jio Mart Digital
11.2022 - Current
Training Team Lead
Metro Cash and Carry
06.2022 - 11.2022
Senior Trainer
BigBasket.com
12.2018 - 06.2022
Training Officer
Select CITYWALK Infrastructure
12.2017 - 02.2018
Product and Process Trainer
SBI Credit Card
11.2015 - 09.2017
Process Trainer
Jasper Infotech
03.2014 - 10.2015
Diploma - Training and Development
ISTD
M.B.A. - Finance and Control
University of Lucknow
Diploma - Professional Accountant Course
I- CAT
Bachelor of Commerce (B. Com) -
University of Lucknow
U.P. Board (12th) -
National Public Inter College
U.P. Board (10th) -
New Public Inter College
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