Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Extracurricular Activities
Hobbies and Interests
Personal Information
Profile - Fields
Affiliations
Languages
Timeline
Generic

JAYABHEEMACHARYA (Jay)

Bangalore

Summary

Dynamic Network Operations and Services Associate at Accenture with a proven track record in resolving circuit issues and enhancing customer and client satisfaction through effective communication. Skilled in incident response and project management, I thrive in collaborative environments, consistently delivering optimal solutions and comprehensive documentation to drive operational excellence. Eager to leverage my adaptability and problem-solving skills in new challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Network Operations And Services Associate

Accenture
Bengaluru
08.2022 - Current
  • Resolved circuit issues for Verizon customers nationwide (U.S.), ensuring swift restoration of services.
  • Communicated optimal solutions to enhance customer and client satisfaction through effective presentations.
  • Created comprehensive technical documentation for networks and associated systems.
  • Collaborated with IT teams to deploy new network services and configurations.
  • Participated in on-call support rotations and incident response for critical incidents.
  • Assisted in documenting network configurations, processes, and incident reports for clarity.

Customer Advisor (Level 1)

Concentrix Daksh Services India Private Limited
Bengaluru
02.2021 - 05.2022
  • Assisted OnePlus customers with troubleshooting and non-technical inquiries.
  • Provided comprehensive product information to enhance customer understanding.
  • Facilitated returns and exchanges to ensure customer satisfaction.
  • Reviewed customer feedback surveys to identify areas for improvement.
  • Advised customers on product selection tailored to individual needs.

Education

MBA - Finance And Business Analysis

PES University
Bengaluru
02-2024

Bachelor of Commerce -

Seshadripuram College
Bengaluru
11.2020

Pre-University Course -

Seshadripuram College
Bengaluru
05.2017

10th -

Sujatha High School
Hyderabad
05.2015

Skills

  • Problem solving
  • Team collaboration
  • Effective communication
  • Adaptability
  • Eagerness to learn
  • Project management
  • Data analysis
  • On-call support
  • Incident response
  • Decision-making
  • Team building
  • Leadership
  • Flexible and adaptable
  • Time management

Certification

  • MS OFFICE, 12/01/20
  • TALLY ERP 09, 01/01/21

Accomplishments

  • Participated in a debate competition and bagged 2nd prize
  • Participated in interschool sports and bagged the runners-up trophy in cricket

Languages

  • English
  • Hindi
  • Kannada
  • Telugu

Extracurricular Activities

Volunteered as an event coordinator for Rose Petal Events in Bengaluru from 12/01/17 to 03/01/20

Volunteered for the NSS annual blood donation event at Seshadripuram College.

Hobbies and Interests

  • Playing and watching football
  • Cricket
  • Virtual games
  • Watching movies

Personal Information

Date of Birth: 03/15/1999

Profile - Fields

  • Finance
  • Marketing
  • Project management
  • Operations

Affiliations

Sports

Travel

Languages

Kannada
First Language

Timeline

Network Operations And Services Associate

Accenture
08.2022 - Current

Customer Advisor (Level 1)

Concentrix Daksh Services India Private Limited
02.2021 - 05.2022

MBA - Finance And Business Analysis

PES University

Bachelor of Commerce -

Seshadripuram College

Pre-University Course -

Seshadripuram College

10th -

Sujatha High School

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JAYABHEEMACHARYA (Jay)