Summary
Overview
Work History
Education
Skills
Additional Details
Painting, cooking, gardening & travelling
Timeline
Generic
Shivani Rana

Shivani Rana

Network and service operation associate
Bangalore

Summary

Highly organized and hard-working individual with a proven ability to excel in team environments and when working independently. Seeking a responsible position to further develop practical experience. Dedicated Associate with experience in client collaboration, adept at identifying needs and recommending products and services to help clients achieve their goals. Strong communicator committed to delivering exceptional customer care.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education
3
3
Languages

Work History

Network and Services Operation Associate

Accenture BDC1O Tower B
Bangalore
10.2023 - Current
  • Manage and process new service orders and customer onboarding with accuracy and efficiency.
  • Coordinate and execute upgrades for existing customers, ensuring minimal disruption and high customer satisfaction.
  • Monitor and track the order fulfillment lifecycle, ensuring timely and quality delivery of services.
  • Collaborate with cross-functional teams including sales, provisioning, and technical support to ensure smooth operations.
  • Achieve and exceed daily/weekly/monthly business targets related to service activation and customer upgrades.
  • Contribute to process optimization by sharing feedback and suggesting improvements for better operational performance.

Customer Service Associate

Accenture BDC10
11.2021 - 10.2023
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Associate – CEC Operations

Quesscrop Pvt Ltd
10.2021 - 10.2021
  • Store support operations
  • Assisting the Tesco store colleague in UK and Ireland
  • Handling price and promotion issue

Admin Executive

Armour Security HK & Placement Service Agency
05.2018 - 06.2019
  • Prepare Invoice & Billing
  • Prepare data and information for making regular report data analysis
  • Assist in preparing Audit Documents

Education

Senior Secondary School -

N.C.R.E Board

Secondary School - undefined

Army Public School

Skills

MS office

Computer skills

Problem-solving abilities

Sales expertise

Customer engagement

Event coordination

Order fulfillment

Service assistance

Effective communication

Team cooperation

Time management

Data entry

Preparing reports

Management support

Adaptability and flexibility

Customer relationship management (CRM)

Additional Details

Mr. Rajesh Kumar, Mrs. Sanjana Rana, 4th Cross, Modi Garden, near P.R.T.C, J.C. Nagar, Bangalore, Karnataka

Painting, cooking, gardening & travelling

Outside of work, I find joy in a variety of creative and grounding activities. Cooking allows me to experiment with flavors and express myself through food, often trying new recipes or adding a personal twist to traditional dishes. I also enjoy painting, which gives me a peaceful outlet for imagination and emotion.

My love for nature shows in gardening, where I enjoy nurturing plants and creating green spaces that bring calm and beauty to my surroundings. Whenever I get the chance, I love traveling — exploring new cultures, landscapes, and cuisines inspires me and broadens my perspective on the world.

Timeline

Network and Services Operation Associate

Accenture BDC1O Tower B
10.2023 - Current

Customer Service Associate

Accenture BDC10
11.2021 - 10.2023

Associate – CEC Operations

Quesscrop Pvt Ltd
10.2021 - 10.2021

Admin Executive

Armour Security HK & Placement Service Agency
05.2018 - 06.2019

Secondary School - undefined

Army Public School

Senior Secondary School -

N.C.R.E Board

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Shivani RanaNetwork and service operation associate