Jayadevi K
Lead Functional Analyst
Bangalore
Summary
Supportive Team Lead with 7 plus years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Team Lead-Service Desk
Craft Silicon Pvt Ltd
3 2017 - Current
- Responsible to generate maintain, consolidate and track various Daily/Weekly/Monthly MIS Reports
- Manage Team and ensure they achieve target monthly.
- Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of MIS Reports
- Ensure efficient, timely and accurate documentation and completed
- Functional Training sessions to team members.
- Customer service, building relationships with various stakeholders, and working collaboratively with both internal and external vendors and support staff
- Ensure CSAT target is achieved every month all team members
- Liaising with senior management
- Liaising with change management
- Responsible to fully document assigned tickets to show all work performed on time in order to pass SLAs
- Analysis of reports of various clients and fix the issues pertaining to it
- Prepare reports and reconcile with other reports to find out the differences, if any, periodically
- Extracting Data from SQL and providing to clients.
Sr. Executive-Funds Mgt
Integra Micro Systems
08.2013 - 07.2016
- Analysis of revenue opportunities within the project for increasing commission
- Preparing weekly & monthly report status of FI transactions
- Ensure funds required for disbursement is maintained in corporate account
- Ensure that funds released to different ATMs are recovered within time
- Based on analysis reports releasing funds for disbursement
- Reconciliation of funds released for disbursement
- Preparing of month end reconciliation report for each account
- Handling clients effectively and ensure to meet requirements
- Cash settlements and reconciliations of Financial Inclusion locations
- To establish contact with bank who is key coordinator from bank and build rapport to enable smooth reconciliation
- Ensure client visits for meetings.
Manager
SKDRDP(MFI)
02.2012 - 07.2013
- Ensuring funds are maintained in corporate account
- Reports & Cash Reconciliation and Settlement Account Reconciliation Complaint follow up & Issuing letters and circular on UBI- FINO Project from time to time
- MIS on SHG & Members details, Transaction reports, Loan Update & Recovery and device details
- Technical solution for software installation.
- Correspondence with Bank as well as Tech Providers for meeting requirements of BC Model Project.
Office Assistant
SHCIL(Stock Holding Corporation India Ltd)
07.2010 - 06.2011
- Studying Research Analyst Report based on that insist clients for buying or selling shares
- Posting of share units for buying/selling as per client’s interest
- Opening of Demat/Broking Accounts
- Complete Management of e-Stamp Paper(from issuance till day end activity)
- Guiding about SHCIL products and offers to clients.
Education
MBA (Technology Management) -
JSS College Dharwad
Bachelor of Computer Application - undefined
Institute Of Business Management And Research, Hubli(Karnataka) affiliated to KUD
Pre-University Course (XII) - undefined
Shri Manjunatheshwar Pre-University College
S.S.L.C - undefined
Pavan English Medium High School Dharwad
Skills
Strong verbal and communication skills
undefinedCertification
Certified as Internal Auditor QMS 9001 :2015 and ISMS 27001
Disclaimer
I hereby declare that the above furnished particulars are true to my knowledge and belief.
Timeline
Sr. Executive-Funds Mgt
Integra Micro Systems
08.2013 - 07.2016
Manager
SKDRDP(MFI)
02.2012 - 07.2013
Office Assistant
SHCIL(Stock Holding Corporation India Ltd)
07.2010 - 06.2011
Team Lead-Service Desk
Craft Silicon Pvt Ltd
3 2017 - Current
MBA (Technology Management) -
JSS College Dharwad
Bachelor of Computer Application - undefined
Institute Of Business Management And Research, Hubli(Karnataka) affiliated to KUD
Pre-University Course (XII) - undefined
Shri Manjunatheshwar Pre-University College
S.S.L.C - undefined
Pavan English Medium High School Dharwad
Certified as Internal Auditor QMS 9001 :2015 and ISMS 27001
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