Summary
Overview
Work History
Education
Skills
Timeline
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JAYAKUMAR JEEVARATHINAM

JAYAKUMAR JEEVARATHINAM

Hosur

Summary

Detail-oriented Production Engineer with over 6.5 years of industry experience. Proven ability to enhance productivity in challenging environments. Skilled in cross-functional collaboration and effective teamwork across interlinked departments.

Overview

6
6
years of professional experience

Work History

Senior Engineering Operations

Jio Platforms Limited
Bangalore
09.2024 - Current
  • Executed fixes, patches, and updates with development teams to enhance application stability.
  • Conducted thorough testing of application functionalities in non-production environments prior to live deployment.
  • Maintained comprehensive documentation of known issues and resolutions to streamline support processes.
  • Managed escalated incidents, performing in-depth troubleshooting of server-side errors and database connectivity issues.
  • Monitored application performance using Grafana and New Relic, proactively identifying issues to reduce downtime.
  • Served as escalation point for Level 2 support, mentoring junior team members to ensure SLA adherence.
  • Participated in on-call rotation, providing 24/7 support for critical application incidents, reducing resolution time by 40%.
  • Managed ticketing systems (ServiceNow, JIRA) for logging and prioritizing incidents and service requests.

Software Engineer

Softtek India Private Limited
Bangalore
05.2022 - 09.2024
  • Monitored E-Commerce websites for multiple clients, ensuring rapid resolution of outages.
  • Created NewRelic monitors to enhance website performance tracking.
  • Logged incidents by priority and collaborated with resolver teams for incident resolution.
  • Restored normal service operations swiftly to minimize business impact for various clients.
  • Utilized ticketing tools such as ServiceNow, Jira, and Zendesk, alongside monitoring tools like Splunk and Grafana.
  • Collaborated with Platform.sh to troubleshoot commerce cloud issues and configured Fastly as needed.
  • Managed MBI alarms through AWS CloudWatch and AWS CloudFormation for operational oversight.

Senior Process Executive

Infosys
Banaglore
12.2018 - 05.2022
  • Monitored banking websites and applications, escalating support tickets as needed.
  • Followed up on alerts for systems exceeding threshold values via email and calls.
  • Resolved service problems by clarifying issues and providing effective solutions.
  • Audited daily tickets and cases to minimize errors and improve production quality.
  • Collaborated with teams to identify and implement improvements for customer satisfaction.

Education

Graduate - Computer Science & Engineering

Adhiyamaan College of Engineering
Hosur, Tamil Nadu
06-2016

Skills

  • AWS and GCP cloud services
  • Linux operating system
  • Oracle SQL and MySQL databases
  • Incident and change management
  • Monitoring and alerting tools
  • Jira and ServiceNow platforms
  • Version control with Git
  • Continuous integration with Jenkins
  • API testing with Postman
  • Data streaming with Kafka
  • Application performance monitoring with New Relic
  • Zendesk for customer support
  • MongoDB database management
  • API microservices development

Timeline

Senior Engineering Operations

Jio Platforms Limited
09.2024 - Current

Software Engineer

Softtek India Private Limited
05.2022 - 09.2024

Senior Process Executive

Infosys
12.2018 - 05.2022

Graduate - Computer Science & Engineering

Adhiyamaan College of Engineering

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JAYAKUMAR JEEVARATHINAM