Jayakumar Krishnamoorthy

• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Ensure ontime delivery start and complete of each User Access Review Cycle

• Gather requirements and assemble computer based on Customer needs, usage and on their budget.
• On-call service on the issues reported.
• Installation, upgrade of hardware equipments and Software on user machines.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.

• Smooth Transitioning of Desktop support from 3rd party to Tata Consultancy Services on behalf of clients Lexmark, Hawaiian Airlines, Northern Trust Bank, Motorola Solutions, NetApp, Target and Cargill.
• Leading and Managing the Transitioned projects into operations.
• Apart from Remote Desktop Support, I have involved in Windows Server Builds, Software deployment using Altiris.
• Managing Global Remote Desktop Teams.
• Process improvement and implementing of new ideas to reduce the work and streamlining the work.

* Providing L2 Technical Voice Support for Norton Internet Security and Norton Antivirus Products.

* Help in Installing, Troubleshooting and Renewal of Norton Products

* Mentoring and Training Team.

• Worked as a Desktop Support Engineer for clients Efunds and Scope International (Standard Chartered Bank back-office) on behalf of IBM Infra Supported Clients.
• Installing, Troubleshooting and Managing Hardware and Software tickets either physical or on remote.
• Providing permanent solutions, do regular followup with users and fix all the reported issues on one go.
• Mentoring and Training Team, creating Technical Documentation.