Jaya Lakshmi M
Hyderabad,TS
Summary
Dynamic Human Resources professional with an MBA in HR and Supply Chain Management from Liverpool University, possessing over 4.5 years of specialized experience in IT recruitment and talent acquisition.
Expertise includes candidate assessment, onboarding, and workforce planning, supported by a reliable and adaptable approach to challenges.
Recognized for fostering effective team collaboration and driving successful hiring initiatives that enhance workplace culture.
Committed to delivering results in fast-paced environments while building strong employee relations.
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Recruitment Specialist
Global Placements Solutions
Hyderabad
07.2023 - 03.2024
- Senior recruitment specialist in Global placements, a company which recruits nurses, teachers and lecturers for the past 30 years.
- The recruitment drives are for Singapore, Saudi, Maldives and the USA.
- Connecting with candidates online and offline, serving as a go between candidates and hiring companies.
- Coordinating the hiring process, interviewing candidates and closing the client hires.
- Led recruitment initiatives to identify top talent across diverse industries.
- Informing nurses about various benefit programs that hospitals are offering and explaining how it is useful to them.
- Addressing Nurse/Doctor concerns and doubts regarding any issues.
- Be transparent in the whole process. Conducting various employee engagement activities and align with the company for any rewards or awards given.
- Check with employees and take regular feedback to constantly improve ourselves.
- Following performance appraisal cycle program and periodic reviews to ensure smooth flow of the process. Conducting exit interviews to find the reasons of employee exits.
- Developed and implemented strategic sourcing strategies to enhance candidate pipelines.
Client Relationship Manager
Kick start-PS, Co working space
Hyderabad
05.2023 - 07.2023
- Client Relationship Manager for PS-Kick start Co working space, which is a startup company. My roles and responsibilities as Client Relation Manager are to build quality relationship with clients and employees.
- I discuss the client business needs and create plans to address them in a satisfactory manner.
- I schedule regular meetings with clients and founders to ensure that the facilities provided are up to mark and Client satisfaction is reached.
- I also act as a point of contact to escalate and resolve the Client issues and resolved in an appropriate manner.
- I am also able to network and build relations with several clients to the company. I supervise clients, answer their queries and resolve any issues pertaining on the floor.
- Cultivated strong client relationships through regular communication and tailored service offerings.
Customer service manager
British Telecommunications
Leicester
07.2016 - 01.2017
- Everyday support to BT customers regarding any Technical issues for Internet or mobile phone.
- The support provided is through calls and emails.
- Awarded best product advisor and customer service provided in span of 3 months.
- Also prepared white paper documentation to the team and new comers to understand the process efficiently
- Led customer service team, enhancing support delivery and promoting a customer-first culture.
- Mentored junior staff on best practices for conflict resolution, fostering a cohesive team environment.
Team Leader
Wipro technologies
Hyderabad, Pune and Chennai
03.2008 - 07.2012
- Joined as a junior software engineer and promoted to Team Lead of 11 members in span of 2 years.
- Everyday support in creation of new users for the client, providing access to the requested servers through approval, ensuring all the process is smooth and flawless.
- Worked for reputed clients such as MasterCard, Signa, Fosters and HCA (Hospitals Corporation of America).
- Have excellent management skills and leadership skills. Lead a team of 11 for client HCA for 2 years.
- Implemented process improvements that reduced operational bottlenecks and increased efficiency.
- Developed training programs to enhance staff performance and skill development.
- Converted meetings into clients with a 100% success rate. Such clients include Fosters and Barclays. Effective Time management skills, Leadership skills, Team leading skills.
- Worked on Active Directory, SAP Access, Remedy Ticketing tool, Windows servers.
- Facilitated communication between departments, promoting collaboration and information sharing.
- Have received numerous accolades and recognitions directly from clients from Australia and USA.
Education
Master’s in Business Administration - Human Resources
Liverpool John Moore University
Liverpool, United Kingdom04-2023
Master’s in Business Administration - Supply Chain Management
IMT- Ghaziabad
Ghaziabad07-2022
Bachelor of Arts - Computers
Pragathi Women's College
Hyderabad04-2008
Skills
- Talent acquisition
- Payroll administration
- Active Directory management
- Experience with SAP systems
- Effective team management
- Effective communication
- Interpersonal communication
- Creative problem-solving
- Collaborative teamwork
- Focused listening proficiency
- Effective conflict resolution
- Emotional intelligence
- Flexible problem-solving
- Prioritization and decision skills
- Language proficiency
- Onboarding process management
Accomplishments
- Author of “Importance Of Performance Management,” published in Liverpool Johnmoore University Journal in 2023.
- Resolved product issue through consumer testing.
- Collaborated with team of 30 in the development of Master Card Project.
- Lead a team of 11 staff members.
- Documented and resolved Remedy Tool which led to new project Hire from Fosters.
Interests
Painting, Drawing, Cooking, Singing, writing cook books, Reading novels
Certification
- CCNA Trained
- DBA
- Networking Hard labs
- A pioneer in Leadership space
- Servant Leadership
- Skills First- Interviewing
- Competency Based Learning
- Human Resources- Managing Employee Problems
- HR Role in modern workplace
- Communication Foundations
- Igniting emotional engagement
- Communicating Non verbally
- Interpersonal Communication
- Building Trust
- The Human Resource Hero
Languages
English
Hindi
Telugu
Tamil
Timeline
Senior Recruitment Specialist
Global Placements Solutions
07.2023 - 03.2024
Client Relationship Manager
Kick start-PS, Co working space
05.2023 - 07.2023
Customer service manager
British Telecommunications
07.2016 - 01.2017
Team Leader
Wipro technologies
03.2008 - 07.2012
Master’s in Business Administration - Human Resources
Liverpool John Moore University
Master’s in Business Administration - Supply Chain Management
IMT- Ghaziabad
Bachelor of Arts - Computers
Pragathi Women's College
CHARITY WORKS ENGAGED IN
Save a girl child, Sight savers, British heart Foundation, Akshaya Patra
LINKEDIN PROFILE
www.linkedin.com/in/jaya-lakshmi-mahendravada-12341321b