Jayalalitha Mandla
Hyderabad
Summary
Accomplished banking professional with 10+ years of diverse experience in retail branch banking , Retail asset Operations and customer service. Skilled in process optimization and cost reduction, leading to improved team efficiency. Strong knowledge of industry standards fosters proactive approaches to problem-solving. Focused on delivering measurable outcomes and enhancing operational effectiveness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
IDFC Bank Limited
02.2022 - Current
- Successfully handling scan-based disbursals (SBD) of the entire South Operations.
- Currently managing and overseeing loan products, including LAP, HL, business loans, and personal loans operations, with a key focus on achieving disbursement within the allocated turnaround time (TAT) and first-time right (FTR).
- Previously handled various products, such as Two-Wheeler Loans, Used Car Loans, Education Loans, Self-Employed Professional Loans, and cross-sell.
- Managing a team of 20 members for the scan-based disbursement.
- Responsible for providing training to the executives and sales team to improve file quality and ensure compliance with Turnaround Time (TAT) requirements.
- Coordinating with stakeholders, such as credit, sales, and product teams, to streamline the process and enhance operational efficiency.
- Accountable for the effectiveness and error-free performance of the team.
- Maintaining and regularly analyzing the MIS.
- Monitoring the overall functioning of the process, identifying improvement areas, and implementing adequate measures to maximize production and quality.
- Providing team members with cross-functional training.
- Responsible for closure of hub QC Dashboard by coordinating with the stake holders.
- Responsible for the resolution of the cases highlighted in LTD Active & Passive MIS by timely coordinating with the QC team.
Deputy Manager
HDFC Bank Limited
01.2016 - 02.2022
- Successfully handled Personal Loans and & Gold Loan operations ,Business Loans with key focus on achieving disbursement within allocated Turnaround Time (TAT) and Fist Time Right(FTR) and also handled Customer service desk
- Validating KYC and Credit Approvals as per Policy.
- Handling of post disbursement activities like PDD updation in the systems.
- Analyzing error percentage and finding Root Cause Analysis to improve quality and TAT.
- Played a pivotal role in analyzing trend in the business, handling escalations in disbursements as well as organizing daily work place meetings.
- Liaise with Internal Auditors for rectification of operational issues in the Audit report.
- Responsible for ensuring compliance of all processes according to banks policies/ procedures including audit and statutory.
- Responsible for smooth processing of closing of Personal Loans, Auto loans, Two-Wheeler, Car Loans, Commercial Loans and CD Loans.
- Ensuring all the loans are closed as per TAT and Policy.
- Issuance of No Objection Certificate (NOC) post-closing the loans, statement of account (SOA) to customers.
- Responsible for smooth processing of Partial Payment request, Swap Request, Loan Cancellation Request.
- Coordinating with Sales and collection team for smooth processing of closing loans with in TAT and without any escalations and queries.
Senior Officer
ICICI Bank Limited
Mahabubnagar
10.2013 - 12.2015
- Responsible for processing daily client transactions, including deposits, Withdrawals, Money Transfers, Loan Payments, Pension Payments.
- Processing of RTGS & NEFT transactions on daily basis.
- Ensuring all large transactions and multiple deposits are examined on vigilant process.
- Tracking of dispatching of Welcome Kits to customers on daily basis.
- Responsible for error free scrutiny by auditing of CASA account opening forms (AOF’s).
- Responsible for smooth processing of disbursal proposal for jewel Loan.
- Handling post disbursement activities like documentation and sending the jewel loan document to RAOPS.
- Involved in Cross functional trainings with different departments.
- Responsible for ensuring compliance of all processes according to banks policies/ procedures.
Process Executive
VSR Associates (ICICI bank LTD)
Gachibowli
02.2012 - 05.2013
- Ensuring all transactions examined on vigilant process.
- Monitoring transactions of Individuals and Entities.
- Analyzing customer transactions, identifying potentially unusual activities, Cautionary / Red Flags, conducting due diligence on the parties involved during the analysis.
- Responsible for Sending Acceptance and Payment letters to Import and Export customers.
- Responsible for Sending Daily MIS reports.
Education
B. Tech - CSE
Gokaraju Rangaraju Institute of Engineering And College
Hyderabad01-2010
XII - Board of Intermediate
Guntur Vikas Junior College
01-2006
X - Board of Secondary Education
Rama Krishna High School
01-2004
Skills
- Stakeholder coordination
- Quality control
- Risk assessment
- Problem-solving
- Operational efficiency
- Team leadership
- Process optimization
- MIS operations
Accomplishments
- Recognized as the best POD leader in India for every month since joining
- Recognized as the best POD team for consistently accomplishing targets, complying with regulations, and preventing significant audit observations under my leadership since joining
- Proposed key process improvement suggestions, and the same were selected by the Think-Thank committee for implementation
Certification
Post Graduate Diploma in Banking and Operations (PGDBO), NIIT IFBI
Languages
- English
- Hindi
- Telugu
Personal Information
Date of Birth: 02/07/89
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and I will take the complete responsibility if any of the above-mentioned details is proven wrong.
Timeline
Operations Manager
IDFC Bank Limited
02.2022 - Current
Deputy Manager
HDFC Bank Limited
01.2016 - 02.2022
Senior Officer
ICICI Bank Limited
10.2013 - 12.2015
Process Executive
VSR Associates (ICICI bank LTD)
02.2012 - 05.2013
B. Tech - CSE
Gokaraju Rangaraju Institute of Engineering And College
XII - Board of Intermediate
Guntur Vikas Junior College
X - Board of Secondary Education
Rama Krishna High School