Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Exploring New Technologies For Upskilling
Timeline
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JAYANTA DEBROY

JAYANTA DEBROY

SENIOR CUSTOMER SUCCESS EXCUTIVE
Agartala,ML

Summary

Experienced professional with a strong background in ERP Implementation, Business Analysis, Database Management, SQL Database, Customer Support, Requirement Gathering, Gap Analysis, Software Development, System Design/Programming, Oracle, and VB. Skilled in deploying and managing complex software applications and ERP systems to deliver high-quality solutions that exceed customer expectations. Proficient in developing, testing, and deploying custom software solutions using various programming languages, frameworks, and tools. Demonstrated ability to gather and analyze business requirements, translating them into detailed technical specifications, system architecture diagrams, and project plans. Proven track record of delivering projects on time and within budget while maintaining quality and attention to detail. Expert at providing technical guidance and training to end-users and collaborating effectively with cross-functional teams for successful project outcomes. Continuously learning and adapting to new technologies and industry trends to drive innovation and improve software development practices. Possess excellent leadership, negotiation, interpersonal skills with strong analytical, team-building, problem-solving, organizational capabilities.

Overview

12
12
years of professional experience
4024
4024
years of post-secondary education
9
9
Certifications
2
2
Languages

Work History

Sr. Customer Success Executive

MasterSoft ERP Solutions Pvt. Ltd.
08.2015 - Current
  • Deploying new applications and enhancements to existing applications, software & operating systems
  • Providing orientation and training to end-users for all modified and new systems
  • Proposing and creating system design models, specifications, diagrams, and charts to provide direction to system programmers and Development Teams
  • Integrating servers, including database, e-mail, print, and backup servers along with associated software into enterprise systems
  • Creating and maintaining documentation relating to system configuration, mapping, processes, and service records
  • Performing in-depth tests, including end-user reviews, for modified and new systems
  • Communicating ideas in both technical and user-friendly language
  • Assisting the Software Operations Team with deployment and project management activities
  • Conducting requirements analysis to identify business needs and scope of the ERP implementation project
  • Designing and configuring the ERP system to meet the business requirements
  • Coordinating with cross-functional teams, including developers, business analysts, and project managers, to ensure successful implementation
  • Managing project timelines, budgets, and resources to ensure timely delivery of the ERP implementation project
  • Conducting system testing and quality assurance to ensure the ERP system is functioning
  • Developing customizations and integrations to extend the functionality of the ERP system
  • Providing ongoing support and maintenance to the ERP system, including troubleshooting issues and optimizing system performance
  • Collaborating with key stakeholders, including business leaders and IT executives, to ensure the ERP system is aligned with the company's overall goals and strategies
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Prepared annual data to determine metrics for operational performance.

Assistant Programmer

Scamper Technologies Pvt. Ltd.
12.2013 - 08.2015
  • Collaborated with cross-functional teams to analyze, design, and develop software solutions
  • Created clean, efficient, and maintainable code that meets the project's functional requirements
  • Continuously researched and integrated new technologies to improve software quality and performance
  • Conducted debugging & troubleshooting of software issues to ensure optimal functionality
  • Built and maintained technical documentation, including user manuals and technical specifications
  • Participated in code reviews and provided constructive feedback to improve team coding standards
  • Developed and maintained software tools & libraries to facilitate code reusability and increase development efficiency
  • Developed custom scripts and tools for efficient task automation, reducing manual workload for the team.
  • Assisted in the development of user-friendly applications for enhanced client satisfaction.
  • Performed code refactoring and optimization to improve performance.

Education

Masters - Computer Application

Tripura University
Agartala, India

Bachelors - Computer Application

Tripura University
Agartala, India

Skills

ERP Implementation

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Personal Information

Date of Birth: 22/12/88

Certification

ChatGPT & AI Tools Masterclass

Exploring New Technologies For Upskilling

Rapid evolution of technology is not a threat to be feared but a landscape of opportunity to be explored. By proactively embracing new technologies and committing to a journey of continuous upskilling, individuals can future-proof their careers, and organizations can build a resilient, innovative, and competitive workforce. The time to invest in upskilling is now; the future of work depends on it.

Timeline

Generative AI Foundations

06-2025

ChatGPT & AI Tools Masterclass

05-2025

SQL & Database Assessment

05-2025

SQL using AI

05-2025

Generative AI Tools

05-2025

AI Dashboards using Microsoft Power BI

04-2025

Fundamentals & Trends in VLSI Design

05-2024

Sr. Customer Success Executive

MasterSoft ERP Solutions Pvt. Ltd.
08.2015 - Current

Assistant Programmer

Scamper Technologies Pvt. Ltd.
12.2013 - 08.2015

Ethical Hacking & Cyber Security

04-2013

Digital Holography

04-2013

Masters - Computer Application

Tripura University

Bachelors - Computer Application

Tripura University
JAYANTA DEBROYSENIOR CUSTOMER SUCCESS EXCUTIVE