SAYALI SHIRKE
PUNE
Summary
Accomplished Sr. Customer Success Executive with a proven track record at DSIJ Pvt.Ltd, specializing in customer retention and business planning. Expert in developing strategies that enhance executive efficiency, foster client loyalty, and drive income generation. Skilled in sales analysis and workflow planning, consistently achieving organizational goals with innovative solutions.
Overview
6
6
years of professional experience
Work History
Sr. Customer Success Executive
DSIJ Pvt.Ltd
PUNE
08.2022 - Current
- Developed and implemented strategies to increase executive efficiency.
- Collaborated with other departments in the organization to develop strategic plans.
- Created reports summarizing progress against organizational goals and objectives.
- Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.
Relationship Executive
DSIJ Pvt.Ltd
PUNE
02.2020 - 07.2022
- Developed and maintained relationships with existing clients to ensure customer loyalty.
- Researched and identified potential new customers, then contacted them to promote products or services.
- Provided accurate information about products, prices and services.
- Utilized CRM software to track progress of sales initiatives.
Forex Dealer
Balasai
PUNE
12.2018 - 06.2019
- Analyzed and monitored foreign exchange markets to identify profitable trading opportunities.
- Created strategies for entering and exiting trades based on market conditions.
- Executed trades in accordance with established risk management policies.
Education
MBA - Finance
Narsee Monjee Institute of Management Studies
Mumbai08-2024
Skills
- Client Relations
- Customer Advocacy
- Client service optimization
- Business Development
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Sr. Customer Success Executive
DSIJ Pvt.Ltd
08.2022 - Current
Relationship Executive
DSIJ Pvt.Ltd
02.2020 - 07.2022
Forex Dealer
Balasai
12.2018 - 06.2019
MBA - Finance
Narsee Monjee Institute of Management Studies
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