Jayanta Mitra
Guwahati
Summary
Result-oriented professional, targeting assignments in Sales & Operations Management, and Retail Operations with an organization of high repute in Retail industry, preferably in Guwahati
Result-oriented professional with nearly 14 years of rich & extensive experience in Sales, Business Development, Retail Operations and HNI Client Relationship Management Excellent track record of managing P&L for business divisions; leverages key analysis, insights & team approach to drive organizational improvements and implementation of best practices in sales Proficient in developing relationships with key decision-makers in target organizations for revenue; skilled in expanding revenue base in the market; formulated & executed industry benchmarked management strategies Delivered multi-fold growth in profits & revenue by implementing effective competition combat strategies and creating a more responsive & market-driven organization Drove rigorous efforts towards expanding business in different geographies; managed operations encompassing Procurement/ Inventory, Market Intelligence, New Product Development, Strategic Planning & Execution Capabilities in determining training needs; conducted trainings on products & claims procedures for the Channel Sales Team Enterprising and dynamic with a strong will to win; possess strong planning, analytical & problem-solving skills
Overview
14
14
years of professional experience
Work History
BUSINESS DEVELOPMENT & OPERATION MANAGER
KRC GROUP
08.2024 - Current
- Proactively identify and pursue new business opportunities through various channels like cold calling, social media, Visit to brands and data mining.
- Build and maintain strong relationships with key clients and stakeholders in the logistics and supply chain industries.
- Focus on client retention and expansion by understanding their needs and offering tailored solutions.
- Develop and implement sales strategies to achieve business and revenue targets.
- Prepare competitive proposals, rates, and solutions for clients, collaborating with relevant teams.
- Ensure that the operations team understands and addresses client needs.
- Research and analyze target markets and identify potential clients and opportunities.
- Stay updated on industry trends and competitor activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
HEAD OF STORE
ETHOS WATCH BOUTIQUES
01.2019 - 04.2024
- Company Overview: Ethos watch Boutiques is the largest and best Luxury watch retailer in India. It has 56 Luxury stores present in all major cities in India. It is authorized to sell more than 60 luxury international brands in India with 35 exclusively available.
- HNI clients handling, generating new HNI leads, reference seeking and convert them to sales in due stipulated time.
- Monthly events at the best of the clubs and hotels in the city to showcase our best collection and lead generation.
- New recruitments, grooming and regular training.
- Contributing in achieving monthly sales target and budgeted target as well.
- Executing distribution of sales and contribution target among staff.
- Managing in-house brand sales vs target.
- Calculating cash deposit against daily sales and preparing daily collection report.
- Preparing PO for different brands like Longines, Rado, Tissot, Tag Heuer, Calvin Klein, Seiko and others.
- Monitoring stocks merchandising and supply chain management of various brands.
- Reviewing after sales services of sold watches.
- Organizing internal training of the staff from time to time.
- Monitoring non-moving stocks and act on the same; reviewing visual merchandising of store as VM guidelines.
- Performing various BTL activities for walk-in drive and converting prospects into sales.
- Coordinating marketing department for ATL activities.
- Driving organizational sales by formulating business plan encompassing sales, revenue and expense control.
- Conducting market research, surveys and analyses for increasing market share.
- Managing overall retail domain entailing business planning, marketing strategy, contracts, revenue management, resources & financial planning, promotional campaigning, merchandising and reporting.
- Leading sales and business development including new product rollouts, key account management, buyer and customer relationships development and contract negotiations.
- Exploring potential business avenues & managing marketing & sales operations for achieving the business targets; initiating market development efforts and increased business growth.
- Developing sales department budget, determining appropriate staffing levels and identifying ideal marketing expenditures.
- Ethos watch Boutiques is the largest and best Luxury watch retailer in India. It has 56 Luxury stores present in all major cities in India. It is authorized to sell more than 60 luxury international brands in India with 35 exclusively available.
CLUSTER MANAGER
BIBA APPARELS PVT LTD
07.2016 - 12.2018
- Achieving daily, weekly, monthly, and quarterly target of my area.
- Daily morning meeting with my team to discuss, motivate and plan for the day to achieve target and focus on area of improvement.
- Maintaining VM of all store as per guidelines from regional/HO VM team.
- Monitoring grooming standards of all staff.
- Sales, SOPs, new launch, and customer service training to all staff from time to time.
- Coordinating with marketing team for ATL activities like Newspaper ads, hoardings.
- Maintaining and monitoring compliances and SOPs.
- Focus on Individual target, highlights achievement, area of improvement.
- Focus on regular replenishment, availability and new arrivals.
STORE MANAGER
BABY OYE BY MAHINDRA RETAIL
07.2013 - 06.2016
- Tie up with doctors, hospitals for our products recommendation, database for new born and pregnant women.
- Focus and drive sales of the store with help of staff.
- Regular meeting to train and motivate staff to achieve target.
- Training on new arrivals and SOPs and customer service.
- Focus on regular replenishment and stocks requirement.
- Maintaining Grooming standards and software training.
ASSISTANT STORE MANAGER
HELIOS BY TITAN COMPANY
07.2011 - 06.2013
- Company Overview: Helios by Titan, is a premium watch retailer by Titan company Ltd. He focuses on retail of premium fashion and watches maker international brands. It has more than 100 stores in all major cities in India.
- Lead the sales staff on the floor.
- Basic training on Sales, products, and customer service.
- Individual and team target achievement.
- Billing and after sales service management.
- Maintaining grooming standards.
- All compliance and system related works and records.
- BTL activities.
- Stocks maintenance.
- Helios by Titan, is a premium watch retailer by Titan company Ltd. He focuses on retail of premium fashion and watches maker international brands. It has more than 100 stores in all major cities in India.
Education
Bachelor of Science - Mathematics, Physics & Geology
Arya Vidya Peeth College
Guwahati, India01.2011
Dual Diploma in Airline, Travel & Tourism and Hospitality Management -
Jettwings Institute of Airhostess Training & Management
Guwahati01.2009
Diploma in Computer Application -
Arya Vidya Peeth College
Guwahati01.2006
Skills
- Sales performance optimization
- Store operations oversight
- Client relationship management
- Team development
- Strategic planning
- Client loyalty development
- Business turnaround management
- Candidate sourcing
- Employee training
- Product introduction
- Brand strategy development
- Go-Global
- ERP system management
- Proficient in MS Office
- Web application design
Languages
English
Hindi
Bengali
Assamese
Nepali
Personal Information
- Passport Number: Y8316034
- Date of Birth: 11/26/88
- HNo 62 HMI Binapani Apartment, Bhagaduttapur, Kahilipara, Guwahati-781019
Timeline
BUSINESS DEVELOPMENT & OPERATION MANAGER
KRC GROUP
08.2024 - Current
HEAD OF STORE
ETHOS WATCH BOUTIQUES
01.2019 - 04.2024
CLUSTER MANAGER
BIBA APPARELS PVT LTD
07.2016 - 12.2018
STORE MANAGER
BABY OYE BY MAHINDRA RETAIL
07.2013 - 06.2016
ASSISTANT STORE MANAGER
HELIOS BY TITAN COMPANY
07.2011 - 06.2013
Bachelor of Science - Mathematics, Physics & Geology
Arya Vidya Peeth College
Dual Diploma in Airline, Travel & Tourism and Hospitality Management -
Jettwings Institute of Airhostess Training & Management
Diploma in Computer Application -
Arya Vidya Peeth College
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