Jayanth Kumar Raju P

Infrastructure Services & Workload Automation

Control-M & OpCon Scheduling – UIT/GOIS/Waka Kotahi

• Managed and scheduled jobs in Control-M in alignment with client specifications, ensuring optimal execution of daily and ad hoc tasks.
• Monitored and executed daily enterprise jobs, including report generation and end-of-day processing, ensuring adherence to SLAs and operational standards.
• Resolved production issues efficiently and escalated complex problems to appropriate IT teams for timely resolution.
• Demonstrated initiative in identifying opportunities to improve processes and procedures, providing feedback, and recommending continuous enhancements.
• Managed batch scheduling proactively, ensuring compliance with agreed procedures to meet SLA requirements.
• Updated and maintained standard operating procedures, contributing to improved team productivity and documentation accuracy.
• Tracked and managed all outstanding issues by logging trouble tickets, ensuring ownership and reassigning tasks as necessary.

OS2200 Mainframe Systems - Digistics

• Monitored 9 LPAR platforms for job failures and weekly/daily refresh runs, ensuring system health and availability.
• Verified system integrity and availability post-patch and reboot cycles.
• Managed job failures and system issues, performing necessary actions like job restarts using COBOL commands, escalating to appropriate teams when required.
• Oversaw system maintenance and proactively resolved issues to maintain smooth production operations.

A-Series MCP Mainframe Systems – UIT/GOIS

• Configured and monitored 5 server hosts to ensure proactive application monitoring and performance management.
• Collaborated with application teams during system upgrades and maintenance activities to ensure seamless transitions and minimal downtime.
• Ensured consistent and comprehensive monitoring of all system environments, taking appropriate actions when necessary.

MORE ERSMAPPER - Unisys Business Information Server

• Scheduled and processed critical batch jobs across 2200 mainframe systems, Control-M, and A-Series Workflow environments.
• Managed job setups based on calendar requirements, ensuring critical jobs were executed on time.
• Handled job modifications and deletions as per client requests, ensuring process accuracy and efficiency.
• Managed high-priority, month-end, and weekend scheduling tasks, ensuring seamless job execution and operational continuity.

MSSQL – Globe Life

• Troubleshot and notified teams of SQL job failures, resolving issues promptly to ensure business continuity.
• Optimized SQL queries for data extraction, transformation, and loading, enhancing processing efficiency.
• Developed comprehensive process documentation for monitoring and recovering from job failures, reducing downtime.
• Collaborated with application owners to address and resolve SQL-related issues, ensuring system reliability.

Waka-Kotahi – OpCon

• Played a key role during project transition, ensuring smooth handover and effective monitoring of batch job schedules.
• Took proactive action to resolve issues related to batch process failures, ensuring system uptime and operational efficiency.
• Delivered training and guidance to team members on procedures and best practices for batch job monitoring.
• Actively engaged with clients to resolve issues, fostering strong working relationships and ensuring client satisfaction.

Windows System Operator

• Provided desktop and laptop support for Windows systems, ensuring efficient functionality and troubleshooting issues.
• Demonstrated strong understanding of basic networking concepts, enhancing system connectivity and performance.
• Monitored system performance, identifying and resolving issues to ensure high availability and stability.
• Installed and configured software applications and updates as necessary, ensuring up-to-date system functionality.
• Collaborated with cross-functional IT teams to ensure smooth system operations, contributing to overall system health.
• Conducted regular backups and disaster recovery tests to ensure data integrity and business continuity.

Incident Management & Client Coordination

• Acted as a member of the Global ESM Command Center, coordinating with onsite teams on scheduling and change activities.
• Managed global turnover calls and followed defined processes to ensure smooth transitions.
• Effectively understood customer requirements (SLRs) and responded to issues in a timely and appropriate manner.
• Led escalations to resolver groups as per defined escalation procedures, ensuring issues were addressed and resolved promptly.
• Proficient in incident tracking tools, including ServiceNow and BMC Remedy, ensuring efficient incident management.

Python

• Familiar with using Python for file handling, logging, and basic job automation
• Able to use Python for basic data cleaning and transformation tasks
• Understanding of working with APIs and reading JSON data at a beginner level.
• preparing scripts for scheduling, monitoring, and triggering tasks

Awards & Recognition

• Client-Centricity Inspire Award – Waka Kotahi Project.
• Explore Award – Globe Life Project.