Sadakoban Ramesh
Sr Application Associate
Bengaluru,KA
Summary
Accomplished Sr Application Associate at S&P Global Market Intelligence, adept in EDM Applications and SQL, with a proven track record of enhancing user satisfaction through effective first-line support. Excelled in collaborating with multiple teams for operational excellence, showcasing exceptional communication skills and a strong commitment to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sr Application Associate
S&P Global Market Intelligence
09.2021 - Current
- Provide first-line support to customers for the EDM Application, addressing inquiries and resolving issues in a timely manner to enhance user satisfaction.
- Implement and manage scheduled jobs using Tidal Scheduler, ensuring efficient execution and adherence to client requirements.
- Conduct regular disaster recovery testing to validate recovery plans and ensure business continuity in the event of system failures.
- Collaborate with multiple teams to troubleshoot and resolve application-related issues, ensuring minimal downtime and disruption.
- Document support processes and resolutions for future reference, contributing to a knowledge base for the support team.
Education
Bachelor of Engineering - Computer Science And Engineering
College of Engineering Guindy
Chennai, India 04.2001 -
Skills
Markit EDM
SQL (Structured Query Language)
Tidal Scheduler
Amazon Web Services (AWS)
Application Support and Troubleshooting
Excellent Communication and Interpersonal Skills
Timeline
Sr Application Associate
S&P Global Market Intelligence
09.2021 - Current
Bachelor of Engineering - Computer Science And Engineering
College of Engineering Guindy
04.2001 -