SWATILEKHA DUTTA
Devops Engineer
Kolkata
Summary
Dedicated Devops Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 3 years.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Tech Lead
Cognizant
Kolkata
07.2022 - Current
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Led monthly meetings to coordinate support efforts across multiple departments.
- Prioritized tasks and planned workflows to meet operational targets.
Senior Systems Engineer
Cognizant
Kolkata
12.2020 - 06.2022
- Primary responsibilities included owning operational health well beyond break-fix, performance, resilience and reliability of the enterprise data applications.
- Analyzed and edited existing monitoring system to improve functionality along with Liaising with different scrum team to identify, evaluate technical requirements and developed solutions for automating multiple labor intensive and repetitive manual processes.
- End to end ownership of the enterprise data management application in Production and pre production environments supporting multiple business teams within the organization.
- Automated various incident tracking mechanisms and reporting structures for hassle-free and accurate reporting mechanism.
- Identified Root cause of production issues in Markit EDM platforms and supported various pricing teams and developers in acceptance testing and implementing change releases across environments.
- Supported Client in monitoring critical master data systems and related infrastructure.
- Investigated daily alerts/logs in monitoring tools like HP Operations managers and take corrective actions based on criticality.
- Documented trending issues and alerts in structured and approved go to document inside client KMDB.
- Responsible for cascading relevant information within the team to meet stringent SLA agreements while responding to critical business issues.
- Supported client business critical infrastructure using monitoring tools in 24*7 shift pattern and invoke standby of various Infra teams as and when required.
- Reached out to various teams to obtain information and clear up discrepancies.
- Studied corrections from senior engineers to learn and grow professionally.
Engineer Trainee
Cognizant
Kolkata
10.2019 - 11.2020
- Supported Client in monitoring critical master data systems and related infrastructure.
- Investigated daily alerts/logs in monitoring tools like HP Operations managers and take corrective actions based on criticality.
- Documented trending issues and alerts in structured and approved go to document inside client KMDB.
- Responsible for cascading relevant information within the team to meet stringent SLA agreements while responding to critical business issues.
- Supported client business critical infrastructure using monitoring tools in 24*7 shift pattern and invoke standby of various Infra teams as and when required.
- Reached out to various teams to obtain information and clear up discrepancies.
- Studied corrections from senior engineers to learn and grow professionally.
Education
Bachelor of Technology - Computer Science And Engineering
University of Engineering And Management
Kolkata 08.2015 - 06.2019
Skills
Markit EDM
Tidal Automation
Zenduty
SIGNL4
Microsoft Azure
SQL Server Management Studio
Service-Now
Agile Methodology
DevOps
Timeline
Tech Lead
Cognizant
07.2022 - Current
Senior Systems Engineer
Cognizant
12.2020 - 06.2022
Engineer Trainee
Cognizant
10.2019 - 11.2020
Bachelor of Technology - Computer Science And Engineering
University of Engineering And Management
08.2015 - 06.2019