Jayanth N K
Chandapura
Summary
Dynamic and results-driven professional with expertise in customer service, digital marketing, and social media management. Skilled in content creation, market research, and lead generation, leveraging tools such as Canva and Facebook Ads Manager to deliver innovative solutions. Adept at problem resolution, time management, and fostering strong customer relationships to drive engagement and business growth. Committed to utilising creativity and strategic insights to achieve impactful outcomes while pursuing opportunities for continuous professional development.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Digital Marketing Executive
Palis Decor
Bangalore
03.2025 - 10.2025
- Managed social media platforms, creating engaging content and campaigns that boosted audience engagement by over 50%.
- Used Facebook, Instagram and YouTube to promote products and events.
- Researched market trends and emerging industry innovations to bring fresh ideas to new campaigns.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Sourced, optimised and uploaded new content and images.
Customer Service Representative
24/7.ai
Bangalore
05.2024 - 12.2024
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
Forex Executive
CLUB 7 HOLIDAYS PRIVATE LIMITED
02.2023 - 04.2023
- Attracting clients for buying and selling of currencies.
- Maintaining healthy relationship with the client's.
- Delivered high level of service to customers in effort to build upon future relationships.
- Formed and sustained strategic relationships with clients.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Customer Service Executive
HRH NEXT PVT. LTD
11.2021 - 12.2022
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Followed-up on customer interactions to provide further support.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Followed company regulations, policies and processes.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
- Remained calm under pressure to handle customer complaints and solve problems.
Education
Bacholer of Commerce - Finance
Bangalore City University -BMS College of Commerce and Management
Bangalore 07.2018 - 10.2025
Pre-University - Commerce (EBAS)
Alva's PU College
Mangalore 06.2016 - 01/2018
SSLC -
Sri Chaitanya Techno School
Bangalore 06.2015 - 04.2016
Skills
- Customer service
- Digital marketing
- Social media management
- Market research
- Problem resolution
- Time management
- Customer relationship building
- Creativity and innovation
- Data interpretation
Certification
- Advance Digital Marketing Course, Digital Chisika
- Digital marketing certified
Accomplishments
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of given task.
- Recognised by management for behaviours, leading to increased Result.
Languages
- English
- Kannada
- Hindi
- Tamil
Personal Information
Hobbies: Articles, Story writing, Sports, Novels, Canva, Video editing
Languages
English
Proficient
C2
Kannada
Proficient
C2
Hindi
Advanced
C1
Tamil
Intermediate
B1
Disclaimer
I hereby declare that all the information furnished by me in this resume is true, complete, and correct to the best of my knowledge.
Timeline
Digital Marketing Executive
Palis Decor
03.2025 - 10.2025
Customer Service Representative
24/7.ai
05.2024 - 12.2024
Forex Executive
CLUB 7 HOLIDAYS PRIVATE LIMITED
02.2023 - 04.2023
Customer Service Executive
HRH NEXT PVT. LTD
11.2021 - 12.2022
Bacholer of Commerce - Finance
Bangalore City University -BMS College of Commerce and Management
07.2018 - 10.2025
Pre-University - Commerce (EBAS)
Alva's PU College
06.2016 - 01/2018
SSLC -
Sri Chaitanya Techno School
06.2015 - 04.2016