JAYAPRAKASH RAMESH
IT Business Analyst
Bangalore
Summary
Analytical and detail-oriented Business Analyst with 5+ years of cross-functional experience in HR operations, software development, and analysis. Proven track record in identifying process inefficiencies and delivering data-driven solutions using tools like SQL, Excel, Tableau, and Power BI. Strong knowledge of SDLC (Agile/Waterfall), business process mapping, and project coordination. Certified in Business Analysis and Agile Foundations. Adept at translating business needs into technical solutions to support strategic decision-making and continuous improvement.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
HR Senior Assistant
Amazon India Development Center
11.2020 - 08.2023
- Monitored and improved support operations, ensuring SLA compliance and quality metrics.
- Conducted root cause analysis to identify and eliminate performance bottlenecks.
- Delivered insights using Tableau and Power BI for internal teams and stakeholders.
- Partnered cross-functionally with Training and Ops to improve service delivery and process efficiency.
- Utilized CRM tools and Python/SQL for data validation and reporting tasks.
Junior System Administrator
GlowTouch Technologies
01.2020 - 11.2020
- Conducted user feedback analysis to enhance client Android applications for the auto industry.
- Diagnosed application issues using log analysis and improved response times to bugs.
Junior Data Server Administrator
GlowTouch Technologies
01.2016 - 06.2017
- Experience with server troubleshooting, maintenance, and configuration on Ubuntu/Linux and/or Windows Server environments, cPanel, Plesk, and WHM.
- Familiarity with various Content Management Systems (CMS) like WordPress, Joomla, Drupal, WooCommerce, and Magento.
- Optimized server processes and reduced ticket resolution time by implementing new SOPs.
Education
Management In Leadership Development - Business Management
Conestoga College Institute of Technology and Advanced Learning
Master of Computer Application - Computer Science
Srinivas Institute of Technology
Mangalore, KarnatakaBachelor's in Computer Application - Computer Science
Govinda Dasa College
Mangalore, KarnatakaCertification
Business Analysis Foundations, LinkedIn Learning, 2024
Accomplishments
- IT Manager Competition in TECH FEST held at Manipal Institute Of Technology, 2018 and 2019 - Winner.
- Debate Competition in IT FEST held at Sri Devi College Mangalore 2017 and 2018 - Winner.
- Presented a seminar at Philomena College, Puttur on 'Cloud Computing' in 2014.
Timeline
HR Senior Assistant
Amazon India Development Center
11.2020 - 08.2023
Junior System Administrator
GlowTouch Technologies
01.2020 - 11.2020
Junior Data Server Administrator
GlowTouch Technologies
01.2016 - 06.2017
Master of Computer Application - Computer Science
Srinivas Institute of Technology
Bachelor's in Computer Application - Computer Science
Govinda Dasa College
Management In Leadership Development - Business Management
Conestoga College Institute of Technology and Advanced Learning
Languages
English
Kanada
Hindi
TECHNICAL & ANALYTICAL SKILLS
Business Analysis & Process Improvement:
Business Process Mapping, Requirements Gathering, Workflow Analysis, KPI Tracking, User Acceptance Testing (UAT)
Technical Tools & Languages:
Python, Java, SQL, Tableau, Power BI, Excel (Pivot Tables, Charts), CRM Systems, AWS
Methodologies & Frameworks:
Agile, Waterfall, SDLC, Project Management Principles, Trend Forecasting
Other Tools:
JIRA, MS Office Suite, CMS Platforms (WordPress, Joomla, Magento)
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