JAYA PRAKASH RAO G
Technical Lead
Chennai
Summary
Detail-oriented Office 365 Administrator with 8 years of experience in managing and optimizing Microsoft 365 environments, specializing in Microsoft Teams and Zoom. Proven track record in implementing collaborative solutions that enhance productivity and streamline communication across organizations. Skilled in user administration, security protocols, and troubleshooting, with a strong ability to train and support users in adopting new technologies. Committed to leveraging technology to drive business success and improve user experience.
Overview
4
4
years of post-secondary education
1
1
Certification
Work History
Technical Lead
Cognizant
Chennai
Mar2024 - Current
- Manage incidents and service requests related to Microsoft 365 services via ServiceNow
- Prioritize, categorize, and resolve issues according to SLAs
- Create, manage, and configure Teams, channels, and user settings based on organizational requirements
- Provide end-user support for Teams-related issues, including troubleshooting meetings, calls, and chat functionality
- Manage user access rights, permissions, and ensure secure sharing and collaboration on SharePoint sites
- Ensure smooth integration between Exchange and Teams, particularly for calendar synchronization, meeting invites, and shared mailboxes
- Troubleshoot OneDrive syncing issues, file recovery, and user access control.
L2 Support Engineer
Cognizant
Chennai
Mar2019 - Feb2024
- Explicit Experience with tools such as ServiceNow, CA identity, MCS and Exchange admin center
- Providing L2 Support for ZOOM and VBRICK technology-related issues
- Providing ZOOM user level support like Role management, Group management Recording management, Account management, and License management.
L1.5 Support Engineer
Cognizant
Chennai
Sep2016 - Feb2019
Education
Bachelor of Technology in Information Technology -
Velammal Engineering College
Chennai, Tamil Nadu 08.2011 - 05.2015
Skills
Microsoft Teams
One drive
Share point
Microsoft POWERBI
Zoom
Exchange Online
Microsoft Entra ID
Certification
MS-700 Microsoft Teams Administrator Associate, 08/01/2024
Personal Information
- Father's Name: G. Prabhu Doss
- Date of Birth: 11/03/1994
- Marital Status: Married
Languages
English
Tamil
Telugu
Timeline
Bachelor of Technology in Information Technology -
Velammal Engineering College
08.2011 - 05.2015
Technical Lead
Cognizant
Mar2024 - Current
L2 Support Engineer
Cognizant
Mar2019 - Feb2024
L1.5 Support Engineer
Cognizant
Sep2016 - Feb2019
MS-700 Microsoft Teams Administrator Associate, 08/01/2024
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