Jayaprakash Narayanan S. Ganathe
Chennai
Summary
Program Manager with over 20 years of IT leadership experience, specializing in multi-million-dollar program delivery within banking and financial services. Expertise in Gen AI transformation, cyber security, and infrastructure management. Demonstrated ability to lead global cross-functional teams, enhance operational efficiency, and cultivate relationships with C-level clients.
Overview
20
20
years of professional experience
Work History
Program Manager
Commercial Bank of Dubai
05.2025 - 07.2025
- Company Overview: Project Merlin – Gen AI based commercial Lending platform for relationship managers that helps in reducing the turnaround time for loan Applications from commercial clients for ease of business.
- Baselined a team of Gen AI based team of techno experts to deliver Open AI based solution
- Involved in “Design” & “Proof of Concept” phase of this product
- Accelerated Time-To-Market using SAFe Agile framework
- Project Merlin – Gen AI based commercial Lending platform for relationship managers that helps in reducing the turnaround time for loan Applications from commercial clients for ease of business.
Service Delivery Manager
Ally Financial
08.2024 - 04.2025
- Company Overview: Assurance, Cyber Security & Infra Programs – Lead Cyber Security & Infrastructure POD teams for US based digital bank.
- Working & governing various Pods (Teams) cutting across different cities & regions in globe for smoother delivery.
- Travel to delivery locations to build relationships for slippage-free delivery
- Contract management, internal & customer audit management
- Planning & implementation of Cost savings to customers (Y-o-Y) various optimization
- Assurance, Cyber Security & Infra Programs – Lead Cyber Security & Infrastructure POD teams for US based digital bank.
Delivery Manager
MetLife
03.2023 - 08.2024
- Company Overview: Application Maintenance & Support - US Technology (AMS- US Tech)– Horizontal AMS team for US Tech organization (largest Org in MetLife).
- Lead multiple squads to manage Production systems of US Tech in MetLife.
- Optimized team to achieve 40% cost savings on AMS team annual cost for Organization
- Established 24
- 7 Command Center team to avoid major outages by building Eyes-On-Glass monitoring for critical systems
- Handle Major Incident Calls for Business critical Applications, drive till closure & RCA analysis
- Application Maintenance & Support - US Technology (AMS- US Tech)– Horizontal AMS team for US Tech organization (largest Org in MetLife).
Transition & Delivery Manager
Barclays Bank
12.2022 - 08.2024
- Company Overview: Infrastructure Management - L1-L2 support for bank’s global infrastructure management stretching from Unix & Windows Servers to DB Servers & Network Switches through 24
- 7 dedicated Task force for each Infra LOBs.
- Built Infra Support team for Barclays Investments Bank of 140+ associates in 100% remote during peak of COVID-19 pandemic.
- Handling Major Incident Calls for Business-critical Applications, drive till closure & RCA analysis
- Working with release management & Change management teams for release & weekend change activities
- Plan & execute yearly DR tests across infrastructure landscape for smooth failover when in need.
- Planning & implementation of Cost savings to customers (Y-o-Y) with automation on manual tasks & achieved 30% cost savings through noise reduction in monitoring systems
- Created Start Of Day health checks & Start Of Week health checks brochure for the bank in Infrastructure Management to reduce Business Outage
- Infrastructure Management - L1-L2 support for bank’s global infrastructure management stretching from Unix & Windows Servers to DB Servers & Network Switches through 24
- 7 dedicated Task force for each Infra LOBs.
Program Manager
MetLife
03.2023 - 03.2024
- Company Overview: Contact Center Migration – Marque Program for MetLife to migrate from legacy Avaya Platform to modern Genesys-Salesforce platforms for seamless experience of end customers who calls MetLife helpdesk during health/emergency situation.
- Build Strategically skilled team with niche skills of Genesys & Salesforce.
- Accelerated Time-To-Market using SAFe Agile framework
- Run multiple Agile squads & coordinate with Product Owner, Scrum Masters for hassle free delivery in every sprint.
- Review backlogs for all owned agile teams for future sprints
- Work with Business teams & Operations for meticulous planning at every stage
- Contact Center Migration – Marque Program for MetLife to migrate from legacy Avaya Platform to modern Genesys-Salesforce platforms for seamless experience of end customers who calls MetLife helpdesk during health/emergency situation.
APAC/EMEA Delivery Manager
Citibank
03.2016 - 08.2018
- Company Overview: GCG APAC-EMEA Production Management - L1-L2 support for consumer facing critical applications of global consumer banking operation of Citi APAC-EMEA region.
- Lead EMEA L1 for stabilization by reducing & maintaining the outstanding incidents within business accepted standard
- Leading Production Management team during Monthly & major production releases to ensure smooth release.
- Working with release management & Change management teams for release & weekend change activities
- Leading Production Management team during systems during application outage & COB testing
- Worked on optimization of Start Of Day health checks & Start Of Week health checks
- GCG APAC-EMEA Production Management - L1-L2 support for consumer facing critical applications of global consumer banking operation of Citi APAC-EMEA region.
Project Manager
Citibank
08.2014 - 03.2016
- Company Overview: Optima Retail is a batch application to process historical data for Cards, Loans & Credit Data to generate quarterly CCAR report for Federal Reserve of USA.
- Project Manager who ensures smooth hassle free delivery of agile based project for monthly release by involved from initial stage of the project
- Design documentation, Coding, Unit Testing, Code Walk through & internal sign-off, preparation of SIT & UAT environments, Unit testing & SIT testing
- Contract management, internal & customer audit management
- Optima Retail is a batch application to process historical data for Cards, Loans & Credit Data to generate quarterly CCAR report for Federal Reserve of USA.
Project Leader
Rogers Telecom
12.2013 - 08.2014
- Company Overview: Business Self Service is a portal that acts as a single portal for business Customer to manage profiles, plans, payments, device management & various functions.
- Business Self Service is a portal that acts as a single portal for business Customer to manage profiles, plans, payments, device management & various functions.
Project Leader
Comcast
09.2011 - 12.2013
- Company Overview: Entitlements Service is a Web Service application that acts as a single source of truth of data for Customer Entitlements related data like other information like customer location details, device details, Video Entitlements.
- Entitlements Service is a Web Service application that acts as a single source of truth of data for Customer Entitlements related data like other information like customer location details, device details, Video Entitlements.
Lead Developer & Onsite Coordinator
Singapore Airlines
01.2011 - 08.2011
- Company Overview: Value Based Redemption (VBR) allows the user to use miles for paying partial fare as a miles & partial fare in cash (wherever miles usage allowed).
- Value Based Redemption (VBR) allows the user to use miles for paying partial fare as a miles & partial fare in cash (wherever miles usage allowed).
Team Lead
TransUnion
03.2009 - 12.2010
- Company Overview: Contact Identity Platform (CIP) is a J2EE based application used to search for Contact Information of the customers (U.S only) and to return a perfect/nearest match with the match rate for each result in an intelligent manner.
- Contact Identity Platform (CIP) is a J2EE based application used to search for Contact Information of the customers (U.S only) and to return a perfect/nearest match with the match rate for each result in an intelligent manner.
Sr. Developer
Conference Creator System
10.2008 - 12.2008
- Company Overview: Conference Creator System (CCS) is a product developed in Java/J2EE that aims in easing organizing of conference with clients & customers of the organization.
- Conference Creator System (CCS) is a product developed in Java/J2EE that aims in easing organizing of conference with clients & customers of the organization.
Team Lead
British Telecom
02.2008 - 10.2008
- Company Overview: Access Pricing Engine (APE) application used by BT Sales Team to generate Pre-order quotes for BT Bandwidth & Broadband products on customer’s request.
- Access Pricing Engine (APE) application used by BT Sales Team to generate Pre-order quotes for BT Bandwidth & Broadband products on customer’s request.
Developer
HCL Technologies
05.2006 - 01.2008
- Company Overview: Developed using Java / J2EE for Cisco UC Suite of IP solutions for various verticals (Enterprise, Manufacturing, Hospitality, Healthcare, Banking, etc.).
- Developed using Java / J2EE for Cisco UC Suite of IP solutions for various verticals (Enterprise, Manufacturing, Hospitality, Healthcare, Banking, etc.).
Developer
Chennai Dairy
08.2005 - 04.2006
- Company Overview: Developed for Tele-callers to search and retrieval of various information of Chennai through free text search.
- Developed for Tele-callers to search and retrieval of various information of Chennai through free text search.
Education
Bachelor of Engineering - Computer Science
Anna University
Chennai01-2005
Skills
- Gen AI enablement
- Product design
- IT management
- Consulting services
- Infrastructure stabilization
- ITIL framework
- DevOps practices
- Agile delivery
- Strategic program management
- Portfolio management
- Stakeholder engagement
- Cloud migration strategies
- Hybrid architecture solutions
- Production systems management
Leadership Experience
- Program Manager, Commercial Bank of Dubai – Merlin Gen AI Lending, 05/25 - 07/25, Delivered OpenAI-based commercial lending solution
- Service Delivery Manager, Ally Financial – Cybersecurity & Infra, 08/24 - 04/25, Oversaw global pods; governed cost-saving and audits
- Program Manager, MetLife – Salesforce/Genesys Migration, 03/23 - 03/24, Migrated Contact Center infra; Agile team coordination
- Delivery Manager, MetLife – AMS US Tech, 03/23 - 08/24, Built 24x7 L1 Command Center; led cost optimization initiatives
- Transition & Delivery Manager, Barclays Bank – Infra Mgmt., 12/22 - 08/24, Delivered remote infra setup & Cost Optimization
- Delivery Manager, Citibank – GCB Production Mgmt., 03/16 - 08/18, Stabilized incidents; led EMEA releases and COB testing
Affiliations
- Handled C’suite relationships across clients.
- Led multiple million dollar programs
- Worked on setting new Operation Centre
Accomplishments
- Received BEST TEAM award for 3 times
- Gold Certified Mentor
- Certified SAFe Agilist
References
References available upon request.
Timeline
Program Manager
Commercial Bank of Dubai
05.2025 - 07.2025
Service Delivery Manager
Ally Financial
08.2024 - 04.2025
Delivery Manager
MetLife
03.2023 - 08.2024
Program Manager
MetLife
03.2023 - 03.2024
Transition & Delivery Manager
Barclays Bank
12.2022 - 08.2024
APAC/EMEA Delivery Manager
Citibank
03.2016 - 08.2018
Project Manager
Citibank
08.2014 - 03.2016
Project Leader
Rogers Telecom
12.2013 - 08.2014
Project Leader
Comcast
09.2011 - 12.2013
Lead Developer & Onsite Coordinator
Singapore Airlines
01.2011 - 08.2011
Team Lead
TransUnion
03.2009 - 12.2010
Sr. Developer
Conference Creator System
10.2008 - 12.2008
Team Lead
British Telecom
02.2008 - 10.2008
Developer
HCL Technologies
05.2006 - 01.2008
Developer
Chennai Dairy
08.2005 - 04.2006
Bachelor of Engineering - Computer Science
Anna University
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