Subha Maitra
Bengaluru
Summary
Program manager with over 3 years of experience leading cross-functional projects to build scalable systems and enhance operational efficiency in e-commerce. Skilled in end-to-end program ownership, including problem definition, stakeholder alignment, execution, and impact measurement. Expertise in launching data-driven and generative AI solutions that improve process efficiency and support business decision-making. Certified Lean Six Sigma Black Belt with proficiency in Python, SQL, and Amazon QuickSight.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon
Bengaluru
12.2023 - Current
- Drove program management transformation (Think Tank initiative) → implemented intake-to-feedback workflow, automated alerts, and portfolio-level dashboards → enhanced team visibility, prioritization, and execution efficiency.
- Led Utilization Data Governance Program → designed governance framework, tracking dashboards (QuickSight), and enforcement mechanisms → achieved 100% adoption, increased team utilization 85% → 97%, driving significant cost savings at org level.
- Launched global QuickSight dashboard (3000+ users) → designed centralized discovery layer for research opportunities → enabled teams to identify and prioritize high-impact studies across geographies.
- Managed comprehensive analytics programs → structured problem statements, scoped studies, managed vendors, enforced data quality, conducted EDA, and delivered insights → enabled business decisions on second-hand quality scoring and pricing benchmarks across 4 cities.
- Executed large-scale delivery experience program in EU → implemented audit pipelines and parallel processing for 7000 files, improving data handling and analysis speed.
- Delivered executive insight assets → synthesized multi-source inputs and compressed 16-min leadership content into 3-min narratives, enabling rapid leadership decision-making.
- Led Seller Experience & Growth Program (6 countries) → designed research architecture (seller cohort selection, qualitative interviews, quantitative surveys, competitor benchmarking, insight triangulation) → generated actionable themes to improve seller satisfaction; currently building AI-driven seller insights solution.
- Built global credit card management platform → developed AI-enabled web solution + Redshift backend + automated controls (booking/release, logging, alerts) → improved asset utilization, reduced misuse, and ensured compliance with automated overdue notifications.
Senior Associate
Amazon
Bengaluru
01.2022 - 11.2023
- Established data repository and self-service tool dashboard, increasing data availability and access speed by 90% for team members.
- Created BI dashboard enhancing KPI visibility of team performance for managers and leadership.
- Achieved 60% reduction in data access time through efficient data warehousing solutions.
- Reduced data access time by 80% through streamlined reporting processes.
- Identified pipeline resistance and implemented automation techniques with Selenium WebDriver, Python, and Excel VBA, increasing efficiency by 50%.
- Conducted data migration to AWS Redshift using XML and ETL tools, improving data pipeline reliability.
- Managed end-to-end projects analyzing consumer experience and competitive research, providing actionable insights for statistical analysis.
- Developed performance tracking process for business review reports, enabling improved data-driven decision-making.
Quality Analyst
Ai Workspace
Kolkata
07.2020 - 01.2022
- Enhanced data accuracy by 40% through identifying and correcting process gaps, improving overall data integrity.
- Automated data capture processes, reducing handle time by 50%, streamlining data management.
- Analyzed data and provided ML advisory for text, image, and satellite data, supporting improved decision-making.
Education
PG Program - Data Science & Business Analytics
Great Lakes Institute of Management
Chennai01-2023
B.Tech - Mechanical Engineering (Automotive)
WBUT
Kolkata01-2017
Skills
- Program Management
- Stakeholder Management
- Process Improvement (Lean Six Sigma)
- Data Analysis
- Lean Six Sigma
- Python
- SQL
- Amazon QuickSight
- Tableau
- Power BI
- Microsoft Excel
- Generative AI (Gen AI)
Certification
Lean Six Sigma Black Belt (QAI), Jan. 2025.
Accomplishments
Benchmarker of the quarter, Q1-2023
Extracurriculars
Trailblazers (Internal Cultural Group Member), Organized team engagement initiatives including leadership events, newsletters, and team bonding activities., Hosted events such as fireside chats, fun Fridays, and themed engagement programs., Contributed to workplace culture and employee experience initiatives.
Timeline
Program Manager
Amazon
12.2023 - Current
Senior Associate
Amazon
01.2022 - 11.2023
Quality Analyst
Ai Workspace
07.2020 - 01.2022
PG Program - Data Science & Business Analytics
Great Lakes Institute of Management
B.Tech - Mechanical Engineering (Automotive)
WBUT