Jayaseelan AG
Chennai
Summary
Salesforce Senior Admin/PM/Functional Consultant with 10+ years of experience leading end-to-end Salesforce implementations, administration, and customizations across multiple industries. Expertise in managing cross-functional teams, delivering Salesforce projects, and optimizing business processes through the Salesforce platform. Adept at balancing project timelines, budgets, and resources while ensuring compliance with best practices and industry standards.
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Salesforce Admin
Programming.com
05.2025 - Current
- Working closely with development teams to ensure proper version control and release branching strategies
- Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
- Work on creating Record types, assigning page layouts and picklist values
- Creation of permission set, profiles and custom objects
- Manage Role Hierarchies
- Ensure Project Management routines, Monitored SLA and tracked team metrics
- Knowledge in Github Deployment tool and Slack Tool
- Specialized in creating process documents and maintaining task flows using ClickUp Tool
- Writing Validation Rules, Creation of Flows, Approval Process
- Certificate upgradation in all the Salesforce Instances
- Creation of developer sandboxes for individual developers and regular maintenance
- Refresh of full sandboxes and performing the post refresh steps
- Making functional documents for new Go-Live projects
- Perform mass update of data using Data Loader/Workbench
Senior Salesforce Admin/Project Manager
Caspex
05.2024 - 09.2024
- Working as SF Release engineer who is responsible for daily and weekly QA/UAT and Prod deployments (CI/CD Pipeline)
- Working closely with development teams to ensure proper version control and release branching strategies
- Managing release notes and documentation to track changes and communicate updates to stakeholders.
- Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
- Work on creating Record types, assigning page layouts and picklist values
- Creation of permission set, profiles and custom objects
- Manage Role Hierarchies
- Ensure Project Management routines, Monitored SLA and tracked team metrics
- Knowledge in Devops Deployment tool (Copado), Slack Tool, Datadog
- Managing Approval process and creation of new approval process for the internal Service Management team
- Work on creation of Workflow Rules and Big Deal Alerts
- Specialized in creating process documents and maintaining task flows using JIRA Tool
- Mentoring new interns joining the team
- Writing Validation Rules, Creation of Workflow Rules, Approval Process ad Process Builders
- Certificate upgradation in all the Salesforce Instances
- Creation of developer sandboxes for individual developers and regular maintenance
- Refresh of full sandboxes and performing the post refresh steps
- Making functional documents for new Go-Live projects
- Perform mass update of data using Data Loader/Workbench
Project Manager – Salesforce Admin
Movate (Formerly CSS Corp)
10.2022 - 04.2024
- Handling 5-member team of Salesforce Admin and other core maintenance
- Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
- Working as SF Release engineer who is responsible for daily and weekly QA/UAT and Prod deployments (CI/CD Pipeline)
- Working closely with development teams to ensure proper version control and release branching strategies
- Managing release notes and documentation to track changes and communicate updates to stakeholders.
- Work on the pre & post manual steps for the deployment
- Will be one of the first point of contact for user support and problem solving
- Act as approver and team managing
- Ensure Project Management routines, Monitored SLA and tracked team metrics
- Knowledge in Devops Deployment tool(Azure), Slack Tool, Splunk & Catchpoint
- Monitoring network failures, password issues, outages using Catchpoint
- Raising Slack Bot request using Slack.
Product Owner
ZF Group
03.2022 - 10.2022
- Working as a Product Owner for India, German and the US Team coordinating the deployments
- Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
- Work on the post manual steps after the deployment
- Will be one of the first point of contact for user support and problem solving
- Work on configuration related user stories and changes for both Service Cloud
- Conducting workshops to get the business requirements and provide the deadline based on the requirement for the enhancement
- Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
- Overview Test Plans and ensure smoke tests are carried out after production deployment
- Collaboration with Developers to test and verify the implemented solution helped me ensure that they would meet the business requirement in best possible and cost effective way.
Salesforce Lead Consultant
HCL Technologies
04.2019 - 03.2022
- Support Radial's Worldwide Service Operations, responsible for handling Service Cloud (New enhancements, Process analysis and End user support)
- Specialized in gathering requirements from Business Owners and other relevant Stake Holders and work closely with them to perform UAT for the changes they request for
- Work on creating Record types, assigning page layouts and picklist values
- Creation of permission set, profiles and custom objects
- Manage Role Hierarchies
- Work on Mass update/Inserts/delete records using DATA LOADER
- Worked on CI/CD pipeline to make sure that the project delivery is successful
- Troubleshoot issues for the Service person on supporting products
- Managing Approval process and creation of new approval process for the internal Service Management team
- Work on creation of Workflow Rules and Big Deal Alerts
- Specialized in creating process documents and maintaining task flows using JIRA Tool
- Mentoring new interns joining the team
- Writing Validation Rules, Creation of Workflow Rules, Approval Process ad Process Builders
- Certificate upgradation in all the Salesforce Instances
- Creation of developer sandboxes for individual developers and regular maintenance
- Refresh of full sandboxes and performing the post refresh steps
- Making functional documents for new Go-Live projects
- Perform mass update of data using Data Loader/Workbench
- Give full production support to the developers.
Associate Consultant for Salesforce
Virtusa
06.2018 - 04.2019
- Specialized in gathering requirements from Business Owners and other relevant Stake Holders and work closely with them to perform UAT for the changes they request for
- Work on creating Record types, assigning page layouts and picklist values
- Creation of permission set, profiles and custom objects
- Manage Role Hierarchies
- Work on Mass update/Inserts/delete records using DATA LOADER
- Mentoring new interns joining the team.
System Admin
CSS Corp Pvt. Ltd
08.2015 - 06.2018
- Act as a single point of contact with client to understand the requirement gathering and work with developer to deliver the requirement
- Salesforce Administration - Profiles, Roles, Page Layouts, Approval Workflow
- Creating Business/Functional requirement documents by interacting with various business teams
- Creating Salesforce Reports/Graphs and Dashboards
- Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users
- Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader
- Created Sharing rules for user groups and day-to-day permission to the users and support issues Sandbox refreshes
- Deployed the complete application in change sets.
Education
Bachelor of Technology -
Vel Tech Multi Tech Dr.RR Dr.SR Engineering College
Skills
- Salesforce Administration: User Management, Security and Access, Data Management, Record Types & Page Layouts, Workflow & Approval Process, Email Template & Alert, Reports & Dashboards, AppExchange, Field & Object Customizing, Release Updates
- Automation: Workflow, Process Builder & Flow
- Data Governance & Security: Data Backup & Recovery activity, Audit & Monitoring
- Customization like building Formula Fields, Validation Rules, Lightning App Builder
- Training & Support: End User Training, System Maintenance & Support, Knowledge Articles
- Sandbox Management
- Deploying changes via Change Set, Copado, Azure and VSCode
- Experience in performing deployments using GITHUB
Agile methodology
Certification
Certified Salesforce Administrator (ADM 201), 8811873 & Platform Developer (PD 1), 20994136
Timeline
Senior Salesforce Admin
Programming.com
05.2025 - Current
Senior Salesforce Admin/Project Manager
Caspex
05.2024 - 09.2024
Project Manager – Salesforce Admin
Movate (Formerly CSS Corp)
10.2022 - 04.2024
Product Owner
ZF Group
03.2022 - 10.2022
Salesforce Lead Consultant
HCL Technologies
04.2019 - 03.2022
Associate Consultant for Salesforce
Virtusa
06.2018 - 04.2019
System Admin
CSS Corp Pvt. Ltd
08.2015 - 06.2018
Bachelor of Technology -
Vel Tech Multi Tech Dr.RR Dr.SR Engineering College
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