Tenjin Automation tool
Jayashree Dhar
Senior QA Lead/QA Manager
Pune,MH
Summary
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Offering 15+ years of experience in BFSI domain. Talented at performing detail-oriented inspections and training employees for excellent service. Expertise in Application Support and QA on various banking software.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
QA Manager
Yethi Consulting Pvt Ltd
Off-shore Project
06.2021 - Current
- Organized and led manual and automation QA teams across different projects Managed QA tasks in different SDLC (Waterfall & Iterative)
- Handling automation and manual testing projects, testing team which performs end to end product testing for client on Finacle Retail and Corporate Product.
- Identifying business issues through careful collaboration with key stakeholders.
- Defined, implemented, documented and managed quality procedures to be followed by team of 10- 12 people
- Defined testing strategies based on due dates and project requirements.
- Participated in daily Stand-up Sessions and Review Meetings.
- Responsible for interviewing and hiring new employees.
Desk-Side Support
BBSSL Pvt Ltd
Off-shore Project
05.2020 - 05.2021
- Identified issues, analyzed information and provided solutions to problems.
- Hand held users for with their daily activities with Finacle 10.
- Monitored all alerts using alert tools and respond in case of anomalies.
- Daily monitoring of mails and answering them.
- Preparing SOPs.
- Preparing various MIS reports like TOP Issue, Daily Reports.
- Analyzing Reports.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with other team members in troubleshooting and resolving queries.
Senior Consultant
Yethi Consulting Pvt Ltd
Mumbai
12.2016 - 09.2017
- Working as SPOC for testing team which performs end to end product testing for client on LOS.
- Identified business issues through careful collaboration with key stakeholders.
- Troubleshoot issues by understanding issues, diagnosing root causes and coming up with effective solutions.
- Smoke testing on critical or basic features of application.
- Functional testing on each and every component of application.
- Integration testing based on business transaction scenarios.
- System testing whether end feature is working or not.
- Regression testing after fixing bugs and verified that fixes didn't create problems elsewhere.
- User Acceptance testing, Performance testing.
- Bug Tracking using Bug Tracking Tool.
Application Support Manager
Magna Infotech Ltd for FIS Global Solutions Ltd
Kolkata, West Bengal
01.2016 - 11.2016
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored smooth day to day operations across 700 bank branches and 2200 micro-finance branches across India.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Directed training and retraining of employees to boost performance and enhance business results.
- Trained the end-users with the software and documented the best practices.
- Handled day-to-day running of Profile Support Helpdesk, ensuring high levels of productivity and progression.
- Managed team of 45 employees, overseeing training, and professional growth of employees.
- Worked with end-users to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created SOPs for the end-users as well as for the support team.
- Monitoring of more than 400 tickets on a weekly basis using Codesk.
Subject Matter Expert
NIIT Limited
12.2014 - 12.2015
- Provides functional navigational support using various banking software like Finacle, Profile, etc.
- Actively participated on functional testing of software packages for the clients and worked closely with the UAT team.
- Provided training on Core Banking Solutions to the staff members of Bandhan Bank using software package Profile V7.4.2 and Corporation Bank staff members on Finacle 10.2.17.
- Provided Post Go Live Support as SME to the Bandhan Bank project.
- Worked closely with the UAT team of Bandhan Bank.
- Prepared and maintained Issue tracker for the Issues cropped up during Mock Run and worked with the software development team to get faster resolution.
- Planning and conducting classes as per session plan.
- Ensuring fair conduct of appraisals and student performance.
- Successfully conducted training on various banking products within the team.
- Documented client progress through case notes and documentation.
Senior Application Support Engineer
HP India Sales Pvt Ltd
Kolkata, West Bengal
10.2007 - 11.2014
- Client: UCO & UBI bank.
- Analyzed various banking issues to identify troubleshooting methods needed for quick remediation.
- Part of the Functional Testing Team on Core Banking Solution.
- Documented all transactions and support interactions in the system for future reference and addition to knowledge base.
- Answered 40 incoming calls on and average from the business users on Finacle.
- Resolved issues by troubleshooting.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Finacle.
- Used HP OpenView ticketing systems to manage and process support actions and requests.
- Prepared references for users by writing clear operating instructions.
- Conducting in house training for the new joiners and evaluate them.
- Acted as team lead for a team of 20 resources.
- Preparing excel sheets using HP Openview and analyse data.
Retail Loan Operations Executive
ADFC Ltd for HDFC Bank Ltd
Kolkata, West Bengal
02.2007 - 10.2007
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled day-to-day running of Retail Loan Helpdesk, ensuring high levels of productivity and progression.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with various loan departments to achieve satisfactory solutions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Handled 70 calls per day on and average to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Offering friendly and efficient service to all customers, handled challenging situations with ease.
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
Clearing Operations Executive
Adecco Ltd for IDBI Bank Ltd
Gangtok, Sikkim
02.2004 - 02.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Handled day-to-day running of clearing department, ensuring high levels of productivity and progression using Finacle.
- Worked flexible hours; weekend, and holiday shifts.
- Handled day-to day activities of dispatch department.
- Kept detailed track of all inventories like cheque books, cards etc.,
- Lodging and realizing Bills using Finacle.
- Participated as bank's representative at local clearing house.
Education
B.Sc -
Calcutta University
04.1998 - 03.2001
Skills
SDLC, STLC, ITIL
Functional testing
Finacle, Fis Profile, Indus LOS
Staff training and development
Testing procedures(Waterfall & Iterative)
JIRA
Software
Service Now, HP Open View, IBM Codesk
Python3, Java, Shell Scripting
Selenium WebDriver3, TestNG, MongoDB
Timeline
QA Manager
Yethi Consulting Pvt Ltd
06.2021 - Current
Desk-Side Support
BBSSL Pvt Ltd
05.2020 - 05.2021
Senior Consultant
Yethi Consulting Pvt Ltd
12.2016 - 09.2017
Application Support Manager
Magna Infotech Ltd for FIS Global Solutions Ltd
01.2016 - 11.2016
Subject Matter Expert
NIIT Limited
12.2014 - 12.2015
Senior Application Support Engineer
HP India Sales Pvt Ltd
10.2007 - 11.2014
Retail Loan Operations Executive
ADFC Ltd for HDFC Bank Ltd
02.2007 - 10.2007
Clearing Operations Executive
Adecco Ltd for IDBI Bank Ltd
02.2004 - 02.2007
B.Sc -
Calcutta University
04.1998 - 03.2001