Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JAYASHREE V

Chennai

Summary

Proactive Business Analyst with 10+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Manager – Client Relations and Production Operations

Giesecke & Devrient MS India Private Limited
Chennai
11.2018 - 03.2022
  • Responsible for end-to-end client onboarding journey with defining client scope of work and SLA.
  • Ensure to retain and nurture business volumes amongst tough competition through value added services and excellent service deliverables.
  • Work with stringent delivery timelines and ensure volume delivery with parallel priorities.
  • Led team of 11 members, by setting up clear KPIs, providing guidance and mentoring to achieve departmental objectives.
  • Ensure to keep track of project performance through tedious data mining and analysis.
  • Oversaw production operations, including demand planning, production planning, and inventory management.
  • Regular customer meetings to discuss and update monthly performance and key metrics.

Key Account Manager & Executive Assistant to COO

Apollo Hospital, Greams Road, Chennai
Chennai
12.2015 - 10.2018
  • Managed key 10 client accounts, customized product solutions, and tracked performance objectives.
  • Maintained client contracts and 100% SLAs, ensuring compliance and performance tracking.
  • Providing competitor insights and market trends through comprehensive data study and analysis to COO.
  • Coordinated office activities, managed schedules, and facilitated communication with stakeholders on behalf of COO.

Assistant Manager – Business Operations

Royal Images Catalogue Company Private Ltd, Chennai
Chennai
09.2013 - 12.2015
  • Managing 1st EMI based E-commerce portal with multiple categories of products and services.
  • Create customized product offerings to various corporate clients.
  • Managing catalogue-based business with banking clients for their loyalty and rewards programs.
  • Liaised with procurement teams for attractive product offerings with competitive pricing.
  • Developed standard operating procedures and conducted market research to identify new opportunities.

Operations Manager & EA to COO

Accentiv India Private Ltd, Chennai
Chennai
04.2011 - 08.2013
  • Managing day-to-day operations for 5 large key accounts to deliver loyalty and rewards program services.
  • Direct 5 team members for effective SLA monitoring with internal departments.
  • Study the earn and burn ratio of the rewards points & suggest comprehensive program structures.
  • Work with the team of procurement, delivery & logistics to ensure the client SLA is managed well.
  • Manage COO's office and assist with data analysis for management reviews + strategic decisions.

Assistant Manager (Business Development)

Strategic Management Group (IIPM), Chennai
  • Presented IIPM to potential clients through direct communication and managed the lead generation process
  • Created client proposals, contracts, and documentation, ensuring accuracy and compliance
  • Conducted market research and analysis to support business development initiatives.

Assistant Manager – Business Analyst and PMO

Larsen and Toubro Limited
- Current
  • Participate in client tenders and RFP to submit proposals for the contract
  • Conduct stakeholder analysis and gather business requirements to support project initiatives
  • Analyze business and industry data, including KPIs and financial reports, to identify opportunities for process improvement
  • Collaborate with cross-functional teams to ensure alignment and successful project delivery
  • Design project requirements, coordinate implementation, and monitor progress
  • Prepare reports and documentation on project status and key metrics.

Education

MBA - Marketing And HR

Indian Institute of Planning And Management
Chennai
08.2009

Bachelor of Science - ECE

SRM University
Chennai
05.2007

Skills

  • Data and Analytics
  • Tableau Expertise
  • SQL and Databases
  • Business Tracking
  • Business Intelligence Systems
  • Requirements Gathering
  • Project Management
  • Microsoft Excel Mastery
  • Business process improvement
  • Business Process Mapping
  • Operations Analysis
  • Customer Needs Assessment

Accomplishments

  • Coordinated cross-functional teams and provided business analysis for [Number] projects totaling $[Number] million.
  • Product Development - Led team of 6 direct reports to determine packaging, positioning, pricing, advertising, sales forecasts and promotional aspects for successful new product launch.
  • Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
  • Led team to meet [Number]% of SLAs by streamlining business processes and identifying areas for improvement.
  • Earned the [Award Name] Award for [Number] years in a row for documenting, redesigning and improving business processes.
  • Reduced organizational operating costs by [Number]% by streamlining processes.

Certification

Tableau, Power BI, SQL, Excel, Six Sigma Green Belt

Timeline

Team Manager – Client Relations and Production Operations

Giesecke & Devrient MS India Private Limited
11.2018 - 03.2022

Key Account Manager & Executive Assistant to COO

Apollo Hospital, Greams Road, Chennai
12.2015 - 10.2018

Assistant Manager – Business Operations

Royal Images Catalogue Company Private Ltd, Chennai
09.2013 - 12.2015

Operations Manager & EA to COO

Accentiv India Private Ltd, Chennai
04.2011 - 08.2013

Assistant Manager (Business Development)

Strategic Management Group (IIPM), Chennai

Assistant Manager – Business Analyst and PMO

Larsen and Toubro Limited
- Current

MBA - Marketing And HR

Indian Institute of Planning And Management

Bachelor of Science - ECE

SRM University
JAYASHREE V