DELVARAJ FERNANDO
Chennai
Summary
Business operations manager with extensive experience at First American India, focusing on risk management and operational strategy. Achieved a 40% reduction in material weaknesses through innovative data analytics and effective stakeholder engagement. Skilled in enhancing compliance reporting and optimizing performance across diverse teams.
Overview
13
13
years of professional experience
Work History
Assistant Manager Client Relations
FIRST AMERICAN INDIA
Bangalore
04.2024 - 01.2025
- Oversaw end-to-end SOX 404(a) assessments for mortgage reporting, managing audit lifecycles and conducting gap analysis to address high-risk deficiencies in escrow.
- Directed agile sprints using Azure DevOps bridging technical gaps to automate compliance reporting and enhance operational visibility for client.
- Developed ICFR metrics for US mortgage, shifting from manual sampling to comprehensive transaction testing, achieving 40% decrease in material weaknesses in loan origination ahead of annual PCAOB audits.
- Streamlined legal entity agreement automation and intercompany SLAs utilizing COBIT frameworks to ensure compliance with transfer pricing and IT governance standards.
- Employed scrum methodology to oversee audit lifecycles, addressing high-risk revenue deficiencies.
- Consolidated data from upstream stakeholders, business units, reporting teams, and SQL developers to implement detailed data lineage.
- Simplified complexity of data dictionaries by establishing unified definitions applicable across all departments and business lines.
- Initiated maintenance of up-to-date BRD and FRD documentation across functional areas and business processes, enhancing data management controls.
SENIOR BUSINESS ANALYST, MEASUREMENT & REPORTING
ACCENTURE SOLUTIONS PVT. LTD
Bangalore
05.2017 - 10.2023
- Measured productivity and efforts of over 500 users across five business towers. Tracked invoice processing from initiation to collection, ensuring accuracy in reporting. Managed procurement and global expense oversight for Bangalore, Dalian, and Warsaw offices. Analyzed data trends to enhance operational efficiency across teams.
- Extracted relevant data to support analytics and reporting initiatives. and analyze data from multiple tools including IOH Global Productivity Hub, delivering daily update reports utilizing Tableau and Power BI for client visibility.
- Measured productivity and efforts of over 500 users across five business towers.Tracked invoice processing from initiation to collection, ensuring accuracy in reporting.Managed procurement and global expense oversight for Bangalore, Dalian, and Warsaw offices.Analyzed data trends to enhance operational efficiency across teams.
- Generated Incident Problem Management (IPM) reports for stakeholder review by resolving daily incident reports.
- Facilitated $5k in savings for Cisco Analytics through comprehensive client value creation, earning the encore award.
- Surpassed client expectations in Accenture top talent programs, earning the 'High Performance Award'.
QUALITY ANALYST
ACCENTURE
04.2016 - 04.2017
- Executed quality analysis of hiring and termination cases in SAP tool for HR operations, enhancing compliance performance and identifying progression areas.
- Conducted data and quality control of HR database, ensuring accuracy and compliance with regulatory standards.
- Served as ISO 9001 point of contact for HR department regarding data breach and privacy matters.
Monitored HR data to identify errors and gaps, facilitating timely resolutions. - Served as ISO 9001 point of contact for HR department regarding data breach and privacy matters.Monitored HR data to identify errors and gaps, facilitating timely resolutions.
- Evaluated and generated ad hoc reports weekly for business meetings and audits.
- Generated periodic reports for leadership to enhance visibility and informed decision-making.
- Administered e-learning activities for over 4000 employees through SuccessFactors tool to track and report 'in progress', 'completed', 'deadline', 'overdue', and error statuses.
- Managed and resolved over 120 issues weekly on ITSM for global UCB employees while addressing e-learning portal challenges.
- Constructed over 35 e-learning modules employing articulation tool for worldwide user engagement.
HR RECRUITER
ACCENTURE
03.2015 - 03.2016
- Coordinated scheduling of 15+ daily onshore interviews, enhancing communication between recruiters and candidates.
- Collaborated with stakeholders and interviewers to streamline scheduling process for various interview formats.
- Facilitated travel and accommodation arrangements for US employees, ensuring timely presence at interview locations across North America.
Sales Manager
Dewan Housing Finance Corporation Ltd.
08.2013 - 01.2015
Sales Manager
Deutsche Bank AG
04.2012 - 01.2013
Education
Executive PGDM - AI & ML
IIIT Bangalore
07-2026
MBA - HR/Marketing
Jansons Business School
12-2011
B.Sc. -
Anna University
12-2009
Skills
- Operations management
- Risk management
- Stakeholder engagement
- Client relations
- Service delivery
- Performance optimization
- Change implementation
- Data analytics
- Business intelligence
- Data visualization
- Reporting tools
- Database administration
- ERP systems
- IT service management
- Incident response
- Contract negotiation
- Operational strategy
- HR management
- Audio production
- Graphic design
- Visual design
- Web development
- 3D modeling
- Sound engineering
Accomplishments
- Presented with 'Star Business Award' for automating & streamlining the 80+ reporting metric from 5 Cisco towers in one single Tableau view.
- 'Encore Award' for providing 360-degree client value creation initiating $5K dollar idea savings implementations for Cisco analytics.
- Awarded 'High Performance Award' for exceeding Client expectations for Accenture Top Talent Programs.
Timeline
Assistant Manager Client Relations
FIRST AMERICAN INDIA
04.2024 - 01.2025
SENIOR BUSINESS ANALYST, MEASUREMENT & REPORTING
ACCENTURE SOLUTIONS PVT. LTD
05.2017 - 10.2023
QUALITY ANALYST
ACCENTURE
04.2016 - 04.2017
HR RECRUITER
ACCENTURE
03.2015 - 03.2016
Sales Manager
Dewan Housing Finance Corporation Ltd.
08.2013 - 01.2015
Sales Manager
Deutsche Bank AG
04.2012 - 01.2013
Executive PGDM - AI & ML
IIIT Bangalore
MBA - HR/Marketing
Jansons Business School
B.Sc. -
Anna University