Accomplished banking operations leader with over two decades of experience in senior roles at multinational organizations, including Standard Chartered Bank (SCB), Société Générale, and Tata International. Demonstrates a proven track record in Trade Finance, process optimization, and risk management. Skilled in streamlining operations, ensuring regulatory compliance, and leveraging AI-driven solutions to enhance efficiency and achieve strategic objectives. Dedicated to fostering a culture of excellence, driving innovation, and contributing to organizational growth as a dynamic Head of Banking Operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Unit Head/AVP - Trade Operations (Europe & Americas)
Standard Chartered Global Business Services
09.2018 - 12.2023
Responsible for overseeing all aspects of trade operations, ensuring regulatory compliance, mitigating risks, and optimizing productivity for a high-performing team of30 specialists
Led a team of30 trade operations specialists, fostering a culture of excellence and achieving a100% error reduction rate through rigorous quality control measures and process improvements
Enhanced operational efficiency and productivity by implementing strategic initiatives, resulting in a60% increase in productivity metrics within the first year
Ensured seamless trade operations across Europe and the Americas, managing high-volume transactions and mitigating risks by adhering to regulatory compliance standards
Developed and presented comprehensive performance reports to senior management, offering data-driven insights to inform strategic decision-making and optimize operational workflows
Mentored and coached team members, fostering professional growth and expertise in trade finance, compliance, and risk management protocols
Achievements:
Successfully spearheaded the development and execution of key strategic initiatives that significantly enhanced operational efficiency, resulting in a remarkable increase of over75% in productivity
Championed a culture of excellence within the team, implementing rigorous quality control measures that led to an exceptional achievement of a100% error reduction rate
Head - Documentation
Tata International Ltd.
05.2016 - 04.2017
Stayed abreast of industry trends and best practices in documentation management
Managed documentation projects, coordinating timelines, resources & deliverables; trained & mentored over20 team members on documentation best practices and standards
Supervised the creation, revision, and maintenance of company documentation, including policies, procedures, and manuals
Developed & implemented documentation strategies and processes for efficient and accurate documentation management
Led over1000 contracts from start to finish, handling a volume turnover of1.8 million MT of steel
Rationalized the contracting process through automation, ensuring consistent formats for all Tata International contracts
Utilized automation to reduce turnaround time for processing and submitting clean documents, maintaining consistency in high-volatility market scenarios
Managed all documentation activities for Steel Trade companies in London, Hong Kong, and the Indian subcontinent
Collaborated with Tata International Steel Offices worldwide, Steel Mills, Traders, FIs, Banks, Legal, Suppliers, and Consumers
Ensured supplier drafted documents adhered to corporate policies for customer-side negotiations
Senior Manager - GTPS
Societe Generale Global Solutions
07.2011 - 05.2016
Manager - International Trade Finance
Scope International Pvt. Ltd.
05.2002 - 07.2011
Business Development Executive
Maars Software International Ltd.
10.1999 - 12.2001
Education
BA - Economics
Loyola College, University of Madras
10.1999
Skills
Leadership
Communication
Teamwork
Problem-Solving
Stakeholder Management
Negotiation
Time Management
Adaptability
Analytical Skills
Detail-Oriented
Certification
Certified Documentary Credit Specialist (CDCS) (IFS, London (1st Batch of UCP600))
Hobbies and Interests
Travel, Mentoring, Technology
Accomplishments
Conducted training sessions for over10,000 professionals on service culture, soft skills, Trade Finance, AML, OFAC, and KYC, across multinational organizations such as Standard Chartered Bank (SCB), Société Générale, and Tata International.
Spearheaded the development and implementation of cross-border Business Continuity Plans, introducing standardized processes to enhance efficiency and resilience in Trade Operations at Scope International.
Timeline
Unit Head/AVP - Trade Operations (Europe & Americas)
Manager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business ServicesManager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business Services
Assistant Manager WFM / Dialer Management - UAE Outbound at Standard Chartered Global Business ServicesAssistant Manager WFM / Dialer Management - UAE Outbound at Standard Chartered Global Business Services
Technical Manager - ET Data Platforms at Standard Chartered Global Business ServicesTechnical Manager - ET Data Platforms at Standard Chartered Global Business Services