Jayasuriya Pichaiappan
Process Executive
Chennai
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior Process Executive
Infosys BPM
02.2022 - 03.2024
- ACH transactions consists of direct deposit, direct payments, business to business transactions monitor ACH losses related to customer
- Verifying customer issue and creating to the customer
- Verification of customer details, transaction amounts, fees form mainframe
- Conducting audits of ACH and check transactions to verify their accuracy, compliance with regulations, and adherence to internal policies
- Gained extensive experience in automated clearing house and sub process
- Follow up of mails & perform request on analysis & workflow in order to push the request for approval
- Assessing and identifying potential risks associated with ACH and check transaction, such as fraud, error or irregularities
- Understanding process and people problem within function and highlight with management to resolve them effectively
- Prioritizing the client's request by sorting out the difficulties before turn around time or on quick basis
- Continuously evaluate and improve payment processes to increase efficiency and reduce errors.
Education
Bachelor of Commerce -
Dr. M.G.R Educational and Research Institute
Chennai, India 06.2018 - 05.2021
Higher Secondary School -
Little Flower Matriculation Higher Secondary School
Chennai, India 01.2018 - 07.2021
Secondary School -
Sri Ram Dayal Khemka Vivekananda Vidyalaya Senior Secondary School
Chennai, India 01.2016 - 05.2017
Skills
IBM Mainframe
FIS Vector
Content Manager on Demand
Figma
SharePoint
Excellent Communication
Multi-Tasking
Organizational Skills
Timely achievement of tight deadlines
MS Office
Certification
Excel Skills for Business : Essentials, 05/2024, COURSERA - Macquarie University, Sydney, Australia
Accomplishments
- Received Spot Award for my best performance.
- Participated in Various Cultural Activities and Received the Prizes.
- Trained and supervised new baristas, improving overall team efficiency and service quality.
- Received Award for best performer of the month.
Languages
English
Tamil
German
Timeline
Senior Process Executive
Infosys BPM
02.2022 - 03.2024
Bachelor of Commerce -
Dr. M.G.R Educational and Research Institute
06.2018 - 05.2021
Higher Secondary School -
Little Flower Matriculation Higher Secondary School
01.2018 - 07.2021
Secondary School -
Sri Ram Dayal Khemka Vivekananda Vidyalaya Senior Secondary School
01.2016 - 05.2017
Excel Skills for Business : Essentials, 05/2024, COURSERA - Macquarie University, Sydney, Australia
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