JayaSurya Menda

• Managed Linux-based systems for 3 years, ensuring operational stability and security for RHEL 8 & RHEL 7 servers/users in a production environment
• Utilized ServiceNow to streamline IT service management processes, improving incident response times by 45%
• Automated routine administrative tasks using shell scripts, reducing manual effort by approximately 15-20%
• Upskilled through self-directed learning in Docker and Kubernetes, enabling containerized deployments for testing environments
• Applied ansible knowledge to automate configuration updates, enhancing consistency across RedHat Linux servers
• Gained practical exposure to AWS and Azure through coursework, supporting cloud migration planning and basic administration tasks

Administer RHEL 7 and RHEL 8 servers, managing changes, incidents, and RITMs via ServiceNow for Dev, QA, production, and disaster recovery environments

• Resolve incidents and RITMs, including: Disk Management: Check disk utilization for OS file systems, increase/resize disk space, and create file systems
• CPU/Memory Adjustments: Increase or decrease CPU and memory for virtual servers through change process Package Installation: Install requested packages from Red Hat site and assign root permissions to local groups
• System Maintenance: Perform server builds, decommissioning, and NAS mounts Patching Activities: Lead patching efforts by creating changes and CTASKs for dependency teams, while notifying application team about change window
• System reliability and uptime by coordinating with cross-functional teams to prioritize and execute infrastructure tasks efficiently

• Created and managed changes in ServiceNow for Linux servers across development, preproduction, production, and DR environments
• Coordinated with application and database teams to validate server dependencies and schedule change implementations, minimizing downtime
• Ensured compliance with IT operational standards while supporting critical infrastructure updates