Jayavel B
Chennai
Summary
Warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life. Leads diverse teams to cultivate a motivating work culture. Implements effective sales strategies to drive revenue growth. Analyses consumer behaviour to enhance product offerings and customer satisfaction.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Senior CSA & VM CHAMP
SKECHERS SOUTH ASIA PVT LTD
Urapakkam, Chennai
12.2021 - Current
- Managed store operations to enhance customer engagement.
- Assisted with developing and executing sales strategies for targets.
- Analysed consumer behaviour and proposed sales programme improvements.
- Collaborated with store manager to refine everyday operational procedures.
- Led and motivated a diverse team with a positive culture.
- Helped customers feel comfortable and confident during shopping.
- Maintained product arrangement on the sales floor to improve shopping experience.
- Handled high-volume telephone calls to resolve customer queries.
- Kept work areas clean and organised to support safety standards.
Fashion Assistant & VM
Accessories London
Chennai
03.2019 - 01.2020
- Implement visually appealing displays, maintaining brand standards.
- Assist in developing and executing sales strategies to achieve targets.
- Provided meaningful customer service on the sales floor to enhance customer experience.
- Refilled and rearranged merchandise on the sales floor to optimise product presentation.
- Follow SOPs daily to ensure consistency and adherence to brand standards.
- Adhered to five basic operational demands of the store to ensure smooth daily operations.
- Ensured an inviting shopping environment by regularly tidying and restocking the sales floor.
Fashion Assistant
Calvin Klein
Chennai
03.2018 - 02.2019
- Created welcoming atmosphere to enhance customer confidence and improve shopping experience.
- Delivered exceptional customer service on the sales floor to enhance shopper satisfaction.
- Applied sales techniques and product knowledge to increase add-on sales.
- Assist in developing and executing sales strategies to achieve targets.
- Implement visually appealing displays, maintaining brand standards.
- Conducted daily maintenance of the sales floor to uphold store standards.
- Restocked merchandise daily to maximise product availability on sales floor.
Fashion Assistant
Pepe Jeans London Brand
Chennai
01.2015 - 02.2018
- Managed daily operations of pepe jeans, enhancing customer experience through effective service.
- Created welcoming atmosphere for customers, fostering confidence and satisfaction during shopping.
- Assist in developing and executing sales strategies to achieve targets.
- Collaborate with the Store Manager to implement and optimise operational procedures.
- Lead and motivate a diverse team, fostering a positive and high-performance culture.
- Analyzed consumer behaviour and suggested sales programme enhancements.
- Refilled and arranged merchandise on sales floor daily to ensure optimal product availability.
Education
B.sc - Apparel fashion and Design
Tamil Nadu Open University
Chennai, TN01-2024
Bachelor Preparatory Programme -
Tamil Nadu Open University
Chennai, TN01-2019
Skills
- Sales strategy execution
- Consumer behaviour analysis
- Visual merchandising
- Stock management
- Customer engagement
- Customer complaint resolution
- Team leadership
- Product knowledge
Languages
Tamil
English
Custom
11
chess, travelling , games
- Chess
- Cooking & baking
- Card games
- Team sports
- Drawing
- Video games
- theater
- Learning new skills
Timeline
Senior CSA & VM CHAMP
SKECHERS SOUTH ASIA PVT LTD
12.2021 - Current
Fashion Assistant & VM
Accessories London
03.2019 - 01.2020
Fashion Assistant
Calvin Klein
03.2018 - 02.2019
Fashion Assistant
Pepe Jeans London Brand
01.2015 - 02.2018
B.sc - Apparel fashion and Design
Tamil Nadu Open University
Bachelor Preparatory Programme -
Tamil Nadu Open University