Jaydeep B
Mumbai
Summary
Dynamic professional with a proven track record as a Sales Manager at Wide Computer Systems, excelling in technology product sales and customer relations. Adept at fostering client relationships and enhancing satisfaction through exceptional service and tailored solutions. Strong technical support skills combined with effective communication drive repeat business and referrals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Category Manager
ARTIUM ACADEMY
08.2024 - Current
OWNER
AKSHARAA CREATIONS
12.2010 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
SALES MANAGER
WIDE COMPUTER SYSTEMS
05.2008 - 08.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
Customer Support Specialist
CADD EMIRATES
10.2004 - 05.2008
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Engineering - COMPUTER SCIENCE
KONKAN GYANPEETH COLLEGE OF ENGINEERING
Karjat04-2004
Diploma - COMPUTER TECHNOLOGY
SHJ POLYTECHNIC
Dombivali03-2001
Skills
- Technical support
- Technology product sales expertise
- Music coaching
- Event planning expertise
- Event management
Certification
1. Customer Support Specialist - Linked IN
2. Google AI Essentials - Google
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Category Manager
ARTIUM ACADEMY
08.2024 - Current
OWNER
AKSHARAA CREATIONS
12.2010 - 07.2024
SALES MANAGER
WIDE COMPUTER SYSTEMS
05.2008 - 08.2009
Customer Support Specialist
CADD EMIRATES
10.2004 - 05.2008
Bachelor of Engineering - COMPUTER SCIENCE
KONKAN GYANPEETH COLLEGE OF ENGINEERING
Diploma - COMPUTER TECHNOLOGY
SHJ POLYTECHNIC
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