Microsoft Word & Excel
JAYDEEP KASHYAP
Home Loan & LAP Professional
Jabalpur,M.P.
Summary
Motivated Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings in home loan and LAP. Inspires staff loyalty through strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Branch Manager
Bandhan Bank Limited GRUH Center
Katni, India
07.2016 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Submitted loan applications to underwriter for verification and recommendation.
Customer Care Executive
GRUH Finance Limited
Jabalpur, India
03.2014 - 06.2016
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Kept accurate records of all customer interactions and transactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Credit Manager Used Commercial Vehicle
Equitas Finance Private Limited
Chhindwara, India
01.2012 - 11.2012
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Developed strategies to expedite payments and customer resolutions.
- Referred delinquent accounts to collections department or outside resources.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales departments.
- Monitored accounts for signs of fraud and non-payment issues.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and vehicle evaluations to determine loan feasibility.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Used Microsoft Word & Excel to perform credit appraisals, document verification and loan approvals.
Senior Credit Executive
Cholamandalam Investments & Finance Company Ltd
Jabalpur, India
01.2011 - 01.2012
- Handling Credit appraisal for personal car & commercial vehicle for New / Used / Refinance.
- Visit on customer's address & verify the original docs & takes neighbor remarks.
- Analyzed applicants' financial status and credit evaluations to determine loan feasibility.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Appraising the proposal to credit manager for approval.
- After approval inform to sales person about required docs as per Credit approval.
- Maintain the Credit MIS to maintain the data of approval & issued D.O..
Credit Associate
Tata Motors Finance
Jabalpur, India
01.2010 - 12.2010
- Handling Credit & CPA Process for personal car & commercial vehicle.
- Uploaded completed applications to appropriate credit system(RSPM).
- Preparing the CAM for appraisal as per the deal structure & send to credit manager.
- After approval inform to sales person about required docs as per credit approval & handover the file to operation for D.O.
- Create the Credit MIS to maintain the record of Approval & issued R.O.
- Improved understanding of financial statements, which helped in assessing risk.
- Taking followup on non-starter cases from Dealer & related sales person.
Credit Executive CPA
TVS Finance & Services Limited
Jabalpur, India
04.2006 - 12.2009
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Computer Science - Computer Science
Rani Durgawati University
Jabalpur 04.2001 -
Skills
Business development expertise
undefinedCertification
Personal Information:-
Additional Information
- Knowledge Of Computer Hardware & Internet Protocol
Software
Interests
Listen Music
Quote
The successful warrior is the average man, with laser-like focus.
Bruce Lee
Timeline
Branch Manager
Bandhan Bank Limited GRUH Center
07.2016 - Current
Customer Care Executive
GRUH Finance Limited
03.2014 - 06.2016
Credit Manager Used Commercial Vehicle
Equitas Finance Private Limited
01.2012 - 11.2012
Senior Credit Executive
Cholamandalam Investments & Finance Company Ltd
01.2011 - 01.2012
Credit Associate
Tata Motors Finance
01.2010 - 12.2010
Credit Executive CPA
TVS Finance & Services Limited
04.2006 - 12.2009
Bachelor of Computer Science - Computer Science
Rani Durgawati University
04.2001 -
Personal Information:-
Name :-Jaydeep Kashyap
Father's name :-Mr. Ghanshyam Kashyap
Gender :-Male
Date Of Birth :-20-June-1981
Marital Status :-Married.
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