JAYDEEP SONI

• Managing 9 dealers across the eastern region, overseeing a vehicle parc of 12,000 units
• Analyzing new market trends, competition, and customer insights, contributing to the planning of new products and upgrades to existing products
• Taking care of GTM activity like Segmentation,Targeting &Positioning of new products coming in
• Taking care of product establishment activity for top selling products region wise during CDT and post CDT
• Collaborated with the service team to improve Promise Vs Delivery, AMC costs, Spare Parts availability, and customer satisfaction index in the territory
• Provided training to customers and users in telematics, offering guidance to maximize the utility of telematics.

• The product was solid tyres used in forklifts
• Taking acre of lead generation and direct sales

• The product was CNG/LNG kits for heavy commercial vehicles especially for TML 5.9ltr and 6.7ltr engine
• Taking care of lead generation and direct sales

• Promise Vs Delivery &TAT
• Manpower Capability building
• Service Absorption and Customer Retention
• Warranty and AMC
• Parts Sufficiency
• Technical Support

Highlights-

• Managed a territory spanning 200kms radius, overseeing one 3S setup and two 2S setups with 300 vehicles monthly
• Achieved a 20% year-over-year increase in vehicle intake during tenure
• Elevated Inventory turnover ratio from 2.4 to 2.6
• Sustained Promise Vs Delivery metrics over 90% in the territory
• Maintained parts sufficiency at 90% for service related parts and 85% for Running repairs
• Fostered service retention of over 75% consistently
• Implemented continuous manpower capability building efforts
• Spearheaded customized pocket-wise service marketing campaigns
• Led special projects aimed at product improvement.