Jayendra Akhil Varma Ch
Hyderabad
Summary
Results-oriented Salesforce Administrator with over 9+ years of IT and 8 years of hands-on experience in Salesforce CRM. Specializes in Salesforce Administration, Flow Automation, Security Model, and Data Management. Delivered solutions that streamlined operations and enhanced reporting visibility for global stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Caps Talent Technologies Pvt Ltd
Hyderabad
10.2021 - Current
- Administered Salesforce user lifecycle for 400+ users, managing profiles, permission sets, roles, and public groups to enhance user access and security.
- Maintained Salesforce security architecture including OWD, role hierarchy, and sharing rules to ensure secure data access.
- Implemented automation using Flow Builder, Workflow Rules, and Approval Processes reducing manual tasks by ~30%.
- Configured Lightning pages, record types, validation rules, page layouts, and custom objects.
- Improved data quality through validation rules and governance processes using Data Loader and Salesforce Inspector.
- Designed 30+ reports and dashboards enabling leadership to monitor KPIs and operational metrics.
- Executed Salesforce health checks, release updates, and security reviews to maintain platform stability and compliance.
- Collaborated with stakeholders to gather requirements and translate them into scalable Salesforce solutions, aligning system capabilities with business needs.
- Supported end-users in creating reports, dashboards, and performing administration tasks.
Salesforce Administrator
Wipro Client Uber
Hyderabad
04.2018 - 10.2021
- Configured Salesforce features including Flows, Validation Rules, Assignment Rules, Workflow Rules, and Approval Processes.
- Managed standard objects including Accounts, Contacts, Cases, Reports, and Dashboards to streamline data management.
- Configured role hierarchies, shared rules, and permissions to facilitate secure access among users.
- Executed large-scale data imports and exports with Data Loader and Salesforce Inspector to ensure data integrity during migrations.
- Managed sandbox environments and deployments using Change Sets and Copado.
- Provided L2/L3 Salesforce support for global user base ensuring minimal downtime.
- Developed business reports and dashboards improving operational visibility for stakeholders.
Quality Lead
Wipro Client Uber
Hyderabad
01.2017 - 04.2018
- Led quality monitoring initiatives and analyzed performance for operational teams to enhance service delivery.
- Prepared analytical reports for management that informed decision-making on productivity and quality metrics.
- Coordinated cross-team communication to streamline issue resolution and elevate service quality.
- Mentored team members and improved overall operational efficiency.
- Analyzed feedback data to identify trends and areas for process enhancement.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
JNTU Kakinada
Skills
- Salesforce Administration
- Flow Builder
- Workflow Rules
- Process Builder
- Approval Processes
- Lightning Experience
- Page Layouts & Record Types
- Validation Rules
- Dynamic Forms
- Reports & Dashboards
- Einstein Analytics
- Profiles & Permission Sets
- Role Hierarchy
- OWD & Sharing Rules
- Data Loader & Salesforce Inspector
- Change Sets
- Sandbox Management
- Customer relationship management
- Stakeholder collaboration
Websites
Certification
Salesforce Certified Administrator 201, 2021
Awards & Honors
- Best POC
- Best Quality Lead
- Exceptional Performance Award For Closing 40% Of Salesforce Tickets.
Timeline
Salesforce Administrator
Caps Talent Technologies Pvt Ltd
10.2021 - Current
Salesforce Administrator
Wipro Client Uber
04.2018 - 10.2021
Quality Lead
Wipro Client Uber
01.2017 - 04.2018
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
JNTU Kakinada