Jayendrakumar Barad

Dynamic Senior Sales and Technical Service Engineer with extensive OEM experience at Nordson India, excelling in system installations and customer relationship management. Proven track record in driving sales and providing technical support across South Asia, leveraging strong analytical skills and effective communication to enhance client satisfaction and operational efficiency. Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.

Easso lifts big project, Kachiguda Railway station, Hyderabad, Telangana., NMDC Ltd. Bacheli, Chhattisgarh., Vizag Steel plant, Visakhapatnam, Andhra Pradesh., Secunderabad Railway station, Hyderabad, Telangana., Shamshanabad Airport - Air India office, Hyderabad, Telangana.

• Dealing with customers and clients in a courteous, professional, and diplomatic manner.
• Capable of influencing the opinions of customers
• Establishing and maintaining positive customer relationships
• Able to adapt tone, language, and style for different customers and situations
• Able to handle complaints, aggressive customers, and difficult situations.
• Visiting important accounts and clients to maintain good relations
• Delegating work according to an employee's abilities and skills
• Building effective customer service teams
• Ability to lead, motivate a team, and increase productivity
• Analyzing and planning workflow
• Improving and developing the knowledge and skills of other teammates
• Knowledge of progress monitoring and reporting of special projects
• Ability to organize clerical work, administration, control systems, and financial resources
• Experience in practically using modern business methods
• Knowledge of recruiting, selecting, and appraising staff

• Excellent customer-facing skills.
• Disciplined, energetic, and results orientated.
• Having an analytical approach to problem-solving.
• Can create an environment where colleagues and staff can develop and excel.
• High standards of numeracy and literacy.
• Assertive and confident.
• Self-starter, who can multi-task in a demanding environment.
• Highly organized with a positive 'can do' attitude and ready to take on new challenges.

• Nordson Employee of the Year Award - 2024